Surveillance Operator

Saracen Casino; Pine Bluff (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Saracen Casino Resort in Pine Bluff, AR, seeks a vigilant Surveillance Officer to monitor gaming areas, identify violations, and document incidents. You will work in the monitor room, learn game procedures, and assist with reports and investigations.

Requirements include being 21 or older and eligible for a gaming license, with a High School Diploma or equivalent. This full-time role emphasizes confidentiality, accuracy, and proactive inspection of activities across the casino floor.

Qualifications

• Ability to observe and report gaming violations or theft.
• Ability to read, analyze, and interpret policies and procedures.
• Fluency in English; ability to write detailed instructions and reports.

Responsibilities

• Observe and report gaming violations or thefts; document findings.
• Maintain confidentiality of property-related issues.
• Operate monitor room equipment and basic computer functions.
• Participate in court actions relating to gaming violations.
• Learn procedures and cheating indicators of all games on property.
• Write clear, timely reports as needed.
• Read Arkansas Gaming Regulations and Title 31 rules.
• Respond to surveillance supervision and ARC requests.
• Support other departments as needed.
• Maintain clean, organized work area.
• Attend training classes and seminars.

Skills

Surveillance

Report writing

Confidentiality

Court actions

Observation & reporting

Education

High School Diploma or equivalent

Job description

Career Opportunities with Saracen Casino Resort

Your experience starts here.

Careers At Saracen Casino Resort

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

This position is responsible for protecting Company assets and performing surveillance duties to ensure State and Federal gaming laws and policies and procedures are being maintained in Table Games, Slots, Cage, Count Rooms.

Employees are required, on a continual basis to…

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Observe and report any and all gaming violations and/or thefts of property and ensure these are documented.
• Maintain strict confidentiality of all property related issues.
• Operate monitor room equipment, including basic computer functions.
• Participate in court actions relating to gaming violations.
• Learn all games in use on property and all procedures and cheating indicators of such games.
• Write proper reports as needed.
• Read and understand Arkansas Gaming Regulations and Title 31 rules and laws.
• Respond to surveillance supervision and ARC requests.
• Respond to requests of all other departments when necessary.
• Maintain a neat and organized work area.
• Perform work in an honest and trustworthy manner.
• Maintain confidentiality within the set guidelines.
• Perform Player evaluations while furthering knowledge of surveillance operations.
• Attend all training classes and seminars as directed.
• Maintain digital recordings and storage and document any system abnormalities or malfunctions in the tech log.
• Observe and identify suspected cheaters and cheating techniques, and make department management aware of the observations.
• Other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the State of Arkansas.

EDUCATION and/or EXPERIENCE

High School Graduate or equivalent. Minimum one year of gaming surveillance experience preferred but not required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.

MATHEMATICAL SKILLS

Ability to work with and apply mathematical concepts such as probability, fractions and percentages preferred.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have 20/20 corrected vision. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and varied instances of standing/walking during the shift.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that must be met by Employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in low lighting or darkened conditions, continuous exposure to multiple video monitors, and flashing, moving, or rapidly changing visual images for extended periods of time (up to 8-12 hours).

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke, dust, and bright and flashing lights.

Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying-schedules to reflect the business needs of the property.

This position requires some anonymity from the general employee population and limited to no participation in company employee events.

Saracen Casino Resort is an equal opportunity employer.