Surveillance Operator

Caesars Entertainment; Westlake (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Caesars Entertainment Horseshoe Lake Charles is seeking Surveillance Operators to monitor gaming areas, observe live and recorded feeds, document incidents, and support investigations to uphold casino standards and protect assets.

The role requires 21+ age, valid ID, neat appearance, English proficiency, and ability to obtain a Louisiana gaming license. Flexible on shifts and holidays, a High School Diploma or equivalent is required.

Qualifications

• Must be 21 years of age or older.
• Must have valid identification.
• Neat, professional appearance with good personal hygiene.
• Proficient in English verbal and written.
• Must be able to obtain and possess a gaming license from the Louisiana Gaming Control Board.
• Flexible to work various shifts, weekends, and holidays.
• High School Diploma or Equivalent.

Responsibilities

• Operates a CCTV system to monitor casino activities and prepares reports and logs.
• Presents evaluations of observed illegal activity to proper departments and makes recommendations.
• Enforces state and federal regulations and adheres to department policies.
• Endorses Caesars Entertainment’s objectives and values in daily work.
• Provides excellent customer service to guests and colleagues while maintaining security.

Skills

English proficiency

Gaming license eligibility

Flexible schedule

Neat appearance

Education

High School Diploma or Equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Surveillance Operators monitor gaming areas, back-of-house operations, and public spaces to uphold casino standards and protect company assets. Duties include observing live and recorded video feeds, identifying irregularities, documenting incidents, supporting investigations, and communicating findings to appropriate departments. Attention to detail, sound judgment, and a dedication to maintaining a secure and fair gaming environment are essential aspects of this role.

How You Will Create the Extraordinary

RESPONSIBILITIES

• Endorses the business objectives, ethics, and values of Caesars Entertainment Inc.
• Operates a closed-circuit television (CCTV) system to monitor casino activities and prepares reports and logs.
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
• Makes recommendations and enforces state and federal regulations.
• Adheres to all department, company, and state regulations, policies, and procedures.
• Performs additional duties as assigned.
• Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.
• Maintains an upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next.
• Utilizes smiles, frequent eye contact, and a friendly tone of voice to project warmth and friendliness.
• Promotes Caesars Entertainment and always projects the company in a positive light to guests.
• Adheres to all regulatory, company, and department policies and procedures.

What You Will Need

QUALIFICATIONS

• Must be 21 years of age or older
• Must have valid identification
• Neat, professional appearance with good personal hygiene.
• Proficient in English verbal and written
• Must be able to obtain and possess a gaming license from the Louisiana Gaming Control Board
• Flexible to work various shifts, weekends, and holidays
• High School Diploma or Equivalent

ADDITIONAL REQUIREMENTS

• Ability to interface effectively with public and co-workers.
• Preferred Knowledge of all Casino/Hotel operations.
• Operates in a very fast-paced environment requiring quick decision-making.
• Must be able to process large amounts of information and take appropriate corrective actions.
• Requires full dexterity and mobility throughout all shifts.
• Involves regular use of office equipment and computers.
• Includes ongoing games protection training.
• Provides training assistance to new employees.
• Involves interaction with law enforcement and courtroom personnel.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service- an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 88798
• Job Category Security and Surveillance
• Job Schedule Full time
• Locations Horseshoe Lake Charles (On-site)