Surveillance Officer

Caesars Entertainment; Baltimore (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO

401(k)

Medical

Dental

Vision

Life & Disability Insurance

Holiday Pay

Job summary

Caesars Entertainment in Baltimore is seeking Surveillance Officers to monitor casino activity via CCTV, respond to incidents, and document events clearly. You will work with colleagues across departments to ensure the safety of guests, staff, and property.

Applicants should have a high school diploma, be 21 or older, and able to obtain a gaming license. The role requires integrity, basic computer skills, and the ability to work varied shifts including holidays and weekends.

Qualifications

• High School Diploma or equivalent is required.
• Must be 21 years of age or older.
• Must be able to obtain/maintain a gaming license through the MLGCA.
• Must have basic computer and arithmetic skills.
• Able to work day, evening or overnight shifts, including holidays and weekends.
• Able to speak, read and understand English.

Responsibilities

• Use a CCTV system to monitor and review activity.
• Investigate incidents with department colleagues.
• Complete typed reports/logs and preserve video as evidence.
• Maintain surveillance on casino operations for irregularities.
• Respond to activity and document illegal or unusual events.
• Work with law enforcement to review crimes and may represent the casino in litigation.

Skills

Basic computer skills

Arithmetic skills

English proficiency

License eligibility

Education

High School Diploma or equivalent

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values: “Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Surveillance Officers are responsible for understanding and responding to internal property needs. They communicate in a friendly, respectful, and understandable manner. Surveillance Officers work to ensure the safety of our guests, employees, and vendors, while ensuring assets of the property and its occupants are secure.

How You Will Create the Extraordinary

• Use a CCTV system to monitor and review activity throughout the casino property
• Work with employees within the department as well as other departments to investigate incidents
• Complete typed reports/logs and preserve video as evidence
• Maintain surveillance on all casino operations for errors, theft, fraud and regulatory violations
• Respond to casino activity and utilize necessary equipment to identify, record and document illegal and unusual activities occurring on the property
• Work with law enforcement agencies to review and investigate crimes, and may represent the casino in litigation as required
• Identify and/or review incidents such as departmental violations, risk management concerns, monetary variances and player disputes
• Monitor various systems for malfunctions and report/document them as needed

What You Will Need

• High School Diploma or equivalent
• Must be 21 years of age or older
• High degree of professional and personal integrity/ethics
• Must have basic computer and arithmetic skills
• Must be able to obtain/maintain a gaming license through the MLGCA
• Able to work day, evening or overnight shifts, including holidays and weekends
• Able to speak, read and understand English
• Able to complete an on-the-job 90-day training program, with various tests and assessments

THE PREFERRED CANDIDATE:

• Has had Surveillance employment or equivalent investigation/gaming/casino experience
• Has excellent interpersonal and verbal/written skills
• Has knowledge of casino table games, cheat tactics, and cash handling scams
• Is able to understand and adapt to changing departmental/property/regulatory policies & regulations
• Is able to work independently and proactively when work is not assigned
• Is naturally curious and enjoys investigating freely

WORK ENVIRONMENT:

• Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records
• Able to respond calmly in crisis and mentally stressful situations, and can make rational decisions
• Able to lift and carry up to 20 pounds
• Able to respond to audible and visual cues and alarms
• Able to sit for extended periods of time
• Able to control a joystick and inputs on keypads
• Able to speak clearly and comfortably on a phone and/or handheld radio
• Must have good personal hygiene and a professional appearance

COMPENSATION & BENEFITS:

• $21.00 per hour
• 40 hour scheduled work week, with consecutive days off, generally static
• Overtime opportunities available, when necessary, typically first come first serve
• Bi-weekly pay dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance, Holiday Pay

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.