Surveillance Officer (FT)

Delaware Park Casino & Racing; Wilmington (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

Delaware Park Casino & Racing is seeking a Surveillance Officer to monitor activities using CCTV, document incidents, and ensure compliance with internal controls. The role requires maintaining professionalism, handling confidential information, and working flexible hours including evenings and weekends.

Responsibilities include responding to surveillance requests, reporting violations, and testifying in court when required.

Qualifications

• Strong observational skills and attention to detail.
• Excellent written and verbal communication in English.
• Ability to handle confidential information with discretion.

Responsibilities

• Maintain professionalism when working with team members and guests.
• Respond to surveillance requests and coverages as needed.
• Surveil via CCTV; observe, report, and record procedural violations and unusual activity.
• Report violations promptly to supervisory staff with detailed documentation.
• Prepare and file reports, logs, and spreadsheets.
• Conduct periodic reviews as assigned.
• Document equipment malfunctions.
• Have working knowledge of Internal Controls and company policies.
• Communicate with coworkers and guests in a professional manner.
• Attend court and testify regarding surveillance recordings as required.
• Perform other duties as assigned.

Skills

Attention to detail

English proficiency

Discretion

Education

High School diploma

Tools

Microsoft Office

Job description

JOB RESPONSIBILITIES:

• Maintain professionalism at all times when working with other team members and/or guests.
• Responds to calls requesting the need for surveillance coverage.
• Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
• Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
• Writes reports, and completes logs and spreadsheets.
• Conducts reviews as assigned.
• Documents equipment malfunctions.
• Must have a good working knowledge of the Internal Controls as well as company and departmental policies and procedures.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Attends court as needed and testifies in cases involving Surveillancerecordings and documents.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Must be at least 18 years of age.
• High School diploma, GED or equivalent required.
• Previous experience in casino surveillance or Table Games & Poker preferred.
• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
• The ability to work in a fast-paced environment and effectively communicate with co-workers and management is mandatory.
• Ability to read and interpret documents.
• Ability to work independently with minimal supervision.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Vision must be correctable to 20/20.
• Ability to distinguish colors.
• Effectively communicate in English, in both written and oral format.
• Proficient in basic math without the use of a calculator.
• Must be able to sit for at least a full eight (8)-hour shift.
• Basic working knowledge of various computer technology and software including Microsoft Office applications.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Must be able to work in station assignments with limited space, minimal and/or bright lighting, and varying temperatures.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must adhere to the Close Personal Relationship Policy - Fraternization. Surveillance Employees are prohibited from having close personal relationships with all other employees.