Surveillance Operator - Surveillance

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Surveillance Operator to monitor casino operations and ensure the safety of guests, team members, and assets. You will identify suspicious activities, assist in preventing cheating, and maintain regulatory compliance.

This role reports to the Surveillance Shift Manager and requires sharp observation, strong written and verbal communication, and the ability to work a flexible schedule including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Experience in surveillance, security, or law enforcement preferred.
• Knowledge of casino operations and internal controls is desired.
• Ability to multitask in a fast-paced environment.
• Must pass quarterly testing on table games and internal controls.
• Must obtain and maintain a valid gaming license.
• Excellent communication skills.
• Able to sit for extended periods and view multiple monitors.
• Must be able to work nights, weekends, holidays, and overtime.

Responsibilities

• Monitor casino areas in real-time using surveillance system.
• Detect and investigate irregular and suspicious activities.
• Document and report incidents or policy violations.
• Review footage, player tracking, and facial recognition.
• Prepare clear reports that can be used as evidence.
• Collaborate with Security, Table Games, Slot Operations, Compliance.
• Operate surveillance software and incident tracking tools.
• Maintain knowledge of table games, cash handling, and Title 31/AML.
• Respond to emergencies and coordinate with departments.
• Mentor new Surveillance team members when assigned.
• Perform related duties as assigned.

Skills

Attention to detail

Multitasking

Written and verbal communication

Teamwork

English language proficiency

Education

High school diploma or equivalent

Tools

Surveillance systems

Facial recognition software

License plate recognition

Incident reporting software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Surveillance Operator reports directly to the Surveillance Shift Manager and is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and assets. This position plays a key role in identifying suspicious activities, preventing and detecting cheating or theft, and maintaining regulatory compliance.

Responsibilities:

• Monitor all areas of the casino and property using a sophisticated surveillance system in real-time.
• Detect and investigate irregular and/or suspicious activities, including potential cheating at table games, theft, internal control violations, and fraud.
• Document and report any observed incidents or violations of internal controls, gaming regulations, or company policies.
• Conduct thorough reviews and investigations using surveillance footage, player tracking systems, and facial recognition.
• Attention to detail and sound observational skills for conducting reviews, writing and completing clear and concise reports that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Collaborate with departments such as Security, Table Games, Slot Operations, Compliance, and the Cage to support investigations and ensure operational integrity.
• Operate surveillance systems including but not limited to digital video review software, facial recognition, license plate recognition, player tracking systems, and incident tracking software.
• Remain knowledgeable of all table games, slot machines, cash handling procedures, Title 31/AML compliance, and gaming regulations.
• Always maintain confidentiality and discretion.
• Assist with training and mentoring of new Surveillance team members, as assigned.
• Respond to emergency situations and coordinate with other departments as needed.
• Performs all other related and compatible duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previous surveillance, security, or law enforcement experience preferred.
• Knowledge of casino operations, gaming procedures, and internal controls is highly desirable.
• Ability to multitask and remain focused in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and observation skills.
• Ability to work independently or as part of a team.
• Must pass Quarterly Testing on Table Games and Internal Controls
• Must be able to obtain and maintain a valid gaming license from the appropriate gaming regulatory agency.
• Must be able to use a computer and operate efficiently
• Must be able to get along with co-workers and work in a team environment
• Must be able to sit for extended periods of time.
• Must be able to view multiple monitors and screens for long durations.
• Must have the ability to hear and speak clearly via phone and radio transmissions.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must be able to work in a dimly lit room for long periods.
• Must be able to work a flexible schedule, including nights, weekends, holidays, and overtime when required.