Surveillance Officer (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Caesars New Orleans Casino & Hotel seeks a Surveillance Officer to protect assets and uphold gaming integrity. The role requires maintaining surveillance over designated areas, recording irregular activity, and operating CCTV systems and related hardware to ensure compliance.

Applicants must meet physical requirements, possess strong math skills, and demonstrate integrity. The position is on-site at Caesars New Orleans, with expectations for teamwork and dependable attendance.

Qualifications

• High school diploma or GED required; some college preferred.
• Excellent math skills.
• Desire to learn casino rules, procedures, and administration.

Responsibilities

• Maintains surveillance on designated areas and activities.
• Records irregular activity as required.
• Operates all surveillance equipment (DVRs, monitors, switches, computers, controllers, cameras).
• Provides CCTV and personal observations to ensure compliance with company policies and procedures.
• Presents oneself as a credit to Caesars and encourages others to do the same.
• Meets attendance guidelines and adheres to regulatory, departmental, and company policies.

Skills

Excellent Math Skills

Education

High school diploma or GED

Tools

DVRs

Monitors

Switches

Computers

Controllers

Cameras

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARSAt Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Surveillance Officer protects property/company assets and maintains integrity of the company using clandestine surveillance operations.

How You Will Create the Extraordinary

Maintains surveillance on designated areas and activities.

Records irregular activity as required.

Operates all surveillance equipment, including, but not limited to DVR’s, monitors, switches, computers, controllers, and cameras as assigned.

Provides CCTV (closed camera television) and personal observations of all departments and applicable job functions to assure that all company policies and procedures are met with compliance.

Presents oneself as a credit to Caesars and encourages others to do the same.

Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

What You Will Need

• High school diploma or GED is required. Some college preferred.
• Must have excellent Math Skills
• Must have a desire to learn broad knowledge of games and casino rules, procedures and administration.
• Must have a desire to learn camera equipment and methods of operation and recording as required.
• Must be able to identify those cheating methods, and other irregular activities.
• Must be able to successfully pass written and/or oral tests on a periodic basis, displaying knowledge of all facets of the Gaming Operation as well all regulatory after training periods.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Highest level of integrity, ethics, & trustworthiness are required.
• Excellent interpersonal, verbal, and written skills are essential.

Additional Requirements:

Must be able to maneuver to all areas of the casino.

Must be able to sit or stand for long hours observing numerable CCTV screens.

Must be able to work and maneuver in close quarters.

Must be able to see and also remember the specific details of incidents and persons.

Must have the manual dexterity to operate the following equipment: DVR’s, monitors, switches, computers, controllers, and cameras.

Must be able to give court testimony when necessary and write detailed reports.

Must be able to bend, stoop, reach, kneel, twist and grip items when necessary.

Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment.

Excellent vision (including peripheral) is needed to protect the games.

Must be able to read, write, speak, and understand English.

Must be able to respond to visual and aural cues.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.