Dispatcher, Security (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Caesars New Orleans is seeking a Security Dispatcher to protect guests, team members, and assets. The role centers on operating as a command post and dispatching center for Security Operations.

You will handle multi-department calls, record all activity, and maintain calm under pressure while ensuring a friendly, safe environment on site.

Qualifications

• Must be at least 21 years of age.
• Must possess good oral and written communication skills.
• Must read, write, speak, understand English.
• Must be able to obtain or possess a Louisiana Gaming License.
• Prior FCC or telephone related experience preferred.

Responsibilities

• Receives telephone calls from other departments related to customer safety.
• Dispatches security safety calls according to procedure via two-way radios.
• Document in a timely manner all calls received and dispatched, including follow-ups.
• Provide a friendly and safe environment for guests and team members while protecting company assets.
• Greets guests and team members with a friendly and sincere welcome.
• Maintain the alarm systems and notify proper emergency personnel when activated.
• Perform duties in accordance with Caesars Entertainment policies and mission statement.
• Know the property floor plan and operating times of outlets to give accurate directions.

Skills

Communication skills

Multitasking

Teamwork

Telephone etiquette

Data entry

Stress management

Discretion/confidentiality

Education

High School diploma or GED

Tools

Basic computer programs

Job description

Dispatcher, Security (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Security Dispatcher will attempt to provide protection from any element, factor, or situation, which may jeopardize the welfare, security, and integrity of team members, guests, their personal properties, and company assets.Security Dispatcher is an essential role within the Security Operations and will be operated as a command post, communications center and dispatching station for Security Operations and operational support.

How You Will Create the Extraordinary

Receives telephone calls from other departments related to customer safety.

Dispatches security safety calls according to procedure via two-way radios.

Responsible for documenting in a timely manner, all calls received and dispatched, including any follow-ups.

Provides a friendly and safe environment for guests and team members while protecting company assets.

Greets guests and fellow team members with a friendly and sincere welcome.

Displays a professional, pleasant, courteous, and a respectful demeanor when communicating with guests and team members over the telephone or radio.

Ability to effectively perform in the areas of Data Entry for all applicable programs.

Ability to remain calm and professional, particularly during stressful situations, and will effectively multitask handling duties of the position to include phones, radio, monitors, camera locations and operation.

Maintains a watchful eye on the alarm systems, and upon activation, will immediately notify proper emergency personnel.

Performs all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement.

Relates to guests and team members with respect, concern, and courtesy.

Works well with other departments and management as necessary.

Knowledgeable of the property floor plan and operating times of the various outlets for the purpose of giving directions and providing customers with accurate information

Knows where all emergency equipment exists (phones, fire extinguishers, emergency exits, defibrillators, etc.).

Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.

Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures.

Sets an example to be a role model for all Security personnel through observance of all departmental policies and procedures.

What You Will Need

Must be at least 21 years of age to work in a casino.

High School diploma or GED required.

Personable telephone manner required.

Previous FCC or telephone related experience preferred

Prior experience is a position with direct guest contact is preferred.

Must possess good oral and written communication skills along with a good working knowledge of basic computer programs

Ability to manage several tasks at once

Must be able to work any day of the week

Good oral and written communication skills including tact when handling challenging guests; must read, write, speak, and understand English

Ability to maintain extremely confidential information.

General familiarity with investigative procedures.

Ability to work in a fast-paced environment.

Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company.

Ability to work independently as well as part of a team.

Must be able to obtain or possess a Louisiana Gaming License

Additional Requirements:

Must be able to maneuver throughout all areas of casino.

Must be able to lift up to 10 pounds and carry up to 10 pounds.

Must be able to bend, reach, kneel, twist and grip items while working.

Must be able to work indoors as well as outdoors.

Must be able to work at a fast pace and in stressful situations.

Must be able to read, write, speak and understand English.

Must be able to respond to visual and aural cues.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.