Surveillance Officer

Caesars Entertainment; Baltimore (MD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

PTO

401(k)

Medical insurance

Dental insurance

Vision insurance

Life & Disability Insurance

Holiday Pay

Job summary

Caesars Entertainment is seeking a Surveillance Officer to monitor casino activity and protect guests, employees, and assets. You will operate CCTV systems, document incidents, and coordinate with departments while upholding the highest standards of integrity.

The role requires monitoring for irregularities, maintaining accurate logs, and assisting with investigations; 21+ age, English fluency, and ability to obtain a gaming license are essential.

Qualifications

• Must have strong interpersonal and written/verbal communication.
• Ability to use basic computer software and perform arithmetic.
• Must be able to obtain/maintain a gaming license (MLGCA).
• Must be 21 years or older and possess high integrity.

Responsibilities

• Use CCTV system to monitor casino activity and review footage.
• Collaborate with staff across departments to investigate incidents.
• Prepare and preserve video evidence and logs.
• Monitor operations for errors, theft, fraud, and regulatory issues.
• Respond to incidents and document findings; assist law enforcement as needed.
• Engage with customers and colleagues in a respectful, clear manner.

Skills

Interpersonal skills

Verbal/written skills

English proficiency

Ethics and integrity

Basic computer skills

Arithmetic skills

Gaming license eligibility

Education

High School Diploma

Job description

Surveillance Officer Job Scope

Surveillance Officers are responsible for understanding and responding to internal property needs. They communicate in a friendly, respectful, and understandable manner. Surveillance Officers work to ensure the safety of our guests, employees, and vendors, while ensuring assets of the property and its occupants are secure.

Job Description

Surveillance Officers are responsible for understanding and responding to internal property needs. They communicate in a friendly, respectful, and understandable manner. Surveillance Officers work to ensure the safety of our guests, employees, and vendors, while ensuring assets of the property and its occupants are secure.

Daily Job Duties

• Use a CCTV system to monitor and review activity throughout the casino property
• Work with employees within the department as well as other departments to investigate incidents
• Complete typed reports/logs and preserve video as evidence
• Maintain surveillance on all casino operations for errors, theft, fraud and regulatory violations
• Respond to casino activity and utilize necessary equipment to identify, record and document illegal and unusual activities occurring on the property
• Work with law enforcement agencies to review and investigate crimes, and may represent the casino in litigation as required
• Identify and/or review incidents such as departmental violations, risk management concerns, monetary variances and player disputes
• Monitor various systems for malfunctions and report/document them as needed

Qualifications

• High School Diploma or equivalent
• Must be 21 years of age or older
• High degree of professional and personal integrity/ethics
• Must have basic computer and arithmetic skills
• Must be able to obtain/maintain a gaming license through the MLGCA
• Able to work day, evening or overnight shifts, including holidays and weekends
• Able to speak, read and understand English
• Able to complete an on-the-job 90-day training program, with various tests and assessments

The Preferred Candidate

• Has had Surveillance employment or equivalent investigation/gaming/casino experience
• Has excellent interpersonal and verbal/written skills
• Has knowledge of casino table games, cheat tactics, and cash handling scams
• Is able to understand and adapt to changing departmental/property/regulatory policies & regulations
• Is able to work independently and proactively when work is not assigned
• Is naturally curious and enjoys investigating freely

Work Environment

• Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records
• Able to respond calmly in crisis and mentally stressful situations, and can make rational decisions
• Able to lift and carry up to 20 pounds
• Able to respond to audible and visual cues and alarms
• Able to sit for extended periods of time
• Able to control a joystick and inputs on keypads
• Able to speak clearly and comfortably on a phone and/or handheld radio
• Must have good personal hygiene and a professional appearance

Compensation & Benefits

• $21.00 per hour
• 40 hour scheduled work week, with consecutive days off, generally static
• Overtime opportunities available, when necessary, typically first come first serve
• Bi-weekly pay dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance, Holiday Pay