Surveillance Analyst

Naskila Casino; Livingston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Naskila Casino in Livingston, TX is seeking a Surveillance Analyst for hourly work to monitor gaming areas, investigate discrepancies, and protect casino integrity. You will operate a complex CCTV system, document incidents, and coordinate with management to escalate issues as needed.

The role requires knowledge of gaming rules, strong written and verbal English, and the ability to work swing and overnight shifts including weekends and holidays.

Qualifications

• Minimally one year in a gaming, security, or surveillance environment.
• Ability to read and interpret policies and procedures.
• Ability to write accurate surveillance reports and maintain confidentiality.

Responsibilities

• Monitors all property areas at all times and reports risks.
• Ensures adherence to Gaming Commission rules and internal controls.
• Protects gaming assets and integrity through thorough monitoring.
• Creates daily activity reports and assists management with investigations.
• Coordinates with Surveillance Management for further action.
• Attends regular departmental meetings and maintains records.
• Reviews video and documents findings with detailed information.
• Maintains high service levels and teamwork within the department.

Skills

CCTV operation

Crime investigation

Documentation & reporting

English communication

Team collaboration

Basic math & data interpretation

Education

High School Diploma or GED

Two years of formal schooling or military experience

Tools

CCTV system

Surveillance equipment

Job description

SURVEILLANCE ANALYSTHOURLY POSITION: 17.02/HR($1.00/HR Overnight shift differential)Must be flexible to work swing and overnight shift including weekends and holidaysPURPOSE:Under the direction of the Surveillance Lead Analyst and Surveillance Manager, the Surveillance Analyst is responsible for maintaining the integrity of the gaming operations through effective CCTV monitoring and investigation of the facilities’ activities on a per-shift basis. Notify Surveillance management of non-compliance with regulations, internal controls, and rules of the games, as well as when integrity of assets is compromised. Document violations and remedial measures taken. Cooperate with Operations when Surveillance coverage is required.SUPERVISORY SCOPE:This position directly supervises:PositionN/AESSENTIAL JOB DUTIES/RESPONSIBILITIES:Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity for proper resolution.Ensure quality observations and investigations in the Surveillance Department on assigned shift.Maintains a working knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.Protect gaming assets and gaming integrity through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.Assists with directing the flow of surveillance reports to the proper individuals per Surveillance Managements, always maintaining the highest level of confidentiality.Ability to work as a team in an effort to develop fellow Surveillance Team Members and the Surveillance Department.Maintain high service levels in the Surveillance Department.Create daily activity reports and repairs necessary reports for management.Coordinates with Surveillance Management when surveillance discovers a matter which needs further investigation or attention as appropriate.Incorporates information throughout the department, by attending regularly scheduled departmental meetings.Observes, documents, records, and reports any unusual or suspicious activities on property.Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to Surveillance Management, for proper resolution.Review surveillance video and reports, providing detailed information to Surveillance Management as needed.Held accountable for the accuracy and thoroughness of departmental records and reports.Other duties as assigned.REQUIREMENTS:Education and Experience:High School Diploma or GED.Minimum one (1) year experience in a gaming environment, or a combination of Security, Law Enforcement, or surveillance environment.Proven knowledge of surveillance equipment.Skills and Abilities:Ability to learn gaming fraudulent crimes, how to detect such crimes, and how to document court admissible evidence of such crimes.Ability to learn how to operate an extremely complex CCTV system.Ability to develop and maintain excellent relationships with the various business units within gaming operations.Ability to type and understand basic computer operations.Ability to read and interpret documents such as policy and procedure manuals, maintenance instructions, and other related documents.Ability to analyze gaming statistics and investigate discrepancies thoroughly.Ability to write effective reports.Ability to view surveillance footage and find conclusive supporting video facts.Ability to respond to inquiries from Team Members.Ability to communicate effectively in one-on-one, small group, and large group situations.Ability to read, write, and communicate verbally in English.Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions and decimals.Ability to compute rate, ratio, and percent, and to interpret data from graphs.Ability to apply common sense reasoning to a variety of situations.Full knowledge and understanding of company and departmental rules, policy and procedures.Ability to work under high stress situations.PREFERRED:Education and Experience:Two (2) years of formal schooling or military experience, or an equivalent combination of experience and education.Prior Gaming Surveillance experience.REQUIRED TRAINING:New Team Member OrientationTeam Member Policy HandbookDepartment Policy HandbookGuest Service StandardsAny position related training deemed necessary by Department ManagerCONDITIONS OF EMPLOYMENT:Must possess sensitivity to the Native American culture.Must be a minimum of 18 years of age.Must be able to obtain and maintain a Gaming License.Must comply with all Naskila Casino Policies.Must successfully complete an Introductory Period.Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.Must follow all Safety Rules and Regulations.Must adhere to Dress Code and Appearance Policies.Must maintain and wear uniform provided by Naskila Casino, if applicable.Practice good personal hygiene.Must be willing to work all shifts, weekends, and holidays as deemed necessary by the Department Manager.GUEST SERVICE EXPECTATIONS:In support of our Brand Promise all Team Members will be expected to provide an Exceptional Entertainment Experience. Team Members will specifically:Delight Our GuestsPay Attention to DetailsHelp Other Team Members Succeed