Surveillance Supervisor

Santa Clara Development Corporation; Espanola (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

Santa Clara Development Corporation is seeking a Surveillance Supervisor to lead and oversee surveillance operations on their shift. The role includes coaching staff, generating detailed reports, and ensuring adherence to policies, internal controls, and regulatory requirements.

The position emphasizes protecting casino assets, coordinating with departments, and addressing safety and security issues, with priority given to Native American preference as indicated.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED
• Prior Indian Gaming experience in Surveillance or security roles preferred.
• Must obtain and maintain a valid gaming license.
• Must have and maintain a valid driver's license.
• Strong organizational, communication, employee relations, computer, and decision-making skills.
• Ability to work in a team environment.
• Self-starter with good follow-through and professionalism.
• Ability to interact with multiple departments and maintain professional demeanor.
• Ability to work flexible hours including holidays, nights, and weekends.
• Minimum 1 year experience as Surveillance Agent II or supervisory experience in casino security.
• Knowledge of National Gaming Commission and tribal gaming rules.

Responsibilities

• Carry out supervisory responsibilities including training, planning, assigning, and delegating work, and conducting evaluations.
• Investigations
• Usage of all surveillance equipment
• Internal Controls
• Monitor all areas of the property and report risks to appropriate personnel
• Ensure assigned shift functions are performed optimally
• Advise Surveillance staff on duties and ensure timely completion
• Observe, investigate, intervene as needed and report violations
• Investigations may include complex criminal activities and financial reviews
• Review and ensure completion of Incident Reports, Non-Compliance Violations and Audits
• Track and follow up on Non-Compliance Violations, Incident Reports and Audits
• Conduct reviews and transfer incidents to a separate composite
• Report procedure errors and irregularities with descriptive reports
• Adhere to Standard Operating Procedures to protect casino assets
• Maintain and record daily activity

Skills

Teamwork

Organizational skills

Communication

Employee relations

Decision making

Computer skills

Follow-through

Interdepartmental collaboration

Professional demeanor

Flexibility

Education

High school diploma or GED

Tools

Computer systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 1403

SUMMARY

Under the supervision of the Surveillance Manager. The Surveillance Supervisor will be responsible all functions of their respective shift. Ensure routine training of Surveillance personnel on all, policies and procedures, including Internal Controls; Surveillance Supervisor must generate detailed and accurate reports. Surveillance Supervisor is responsible for protection of company assets. Administer coaching, annual evaluations and other administrative duties. Ensure that company operations are adhered to in accordance with the Gaming Compact, Santa Clara Development Corporation policies, Tribal Gaming Commission and pursuant to all applicable NIGC requirements, MICS,ICS. Communicates with appropriate departments to address any instances of illegal conduct, procedural non-compliance, or safety/security breaches. Document personnel issues and maintain good report and communication with Surveillance Manager. Perform all other duties as assigned.

NOTE: Native American preference will be given

DUTIES AND RESPONSIBILITES

include, but not limited to the following:

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable Responsibilities include the assistance of training, planning, assigning, and delegating work, preparing performance evaluations, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Investigations
• Usage of all surveillance equipment
• Internal Controls
• Monitor all areas of the property, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity, for proper resolution.
• Ensure assigned shift functions in an optimal fashion.
• Advises Surveillance employees on assigned shift of duties and responsibilities, and assures that they are completed in a timely, efficient manner.
• Observe, investigate, intervene as needed and report all violations that come to attention during the course of shift.
• Investigations may include highly complex criminal conspiracies, detailed reviews of financial records, incidents of cheating and/or theft.
• Reviews and ensures completion and accuracy of all Incident Reports, Non-Compliance Violations and Audits prior to submitting to the Director.
• Track and assign follow up as needed for Non-Compliance Violations, Incident Reports and Audits.
• Conduct reviews and transfer incidents to a separate composite.
• Report any procedure errors and/ or irregularities observed and generate accurate and descriptive reports as required.
• Follow Standard and Procedures as required to monitoring and protect all assets of the casino/ corporation.
• Maintain and record daily activity.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. The requirements listed below are representative of the knowledge, skill, and/or ability required.

QUALIFICATION REQUIREMENTS

• Must be 21 years of age or older.
• High school diploma or GED
• Prefer prior Indian Gaming experience in a Surveillance, Security, Law Enforcement, Corrections, Investigative experience (preferred but not mandatory).
• Must be able to obtain and maintain a valid gaming license.
• Must have and maintain a valid driver's license.
• Must have strong organizational, communication, employee relations, computer, and decision-making skills.
• Must be able to function successfully in a team environment.
• Must be a self -starter with excellent follow through.
• Must be able to work and interact with departments throughout the organization.
• Must be able to maintain a professional demeanor in a high stress environment.
• Must be able to work flexible hours including holidays, nights, and weekends.
• One (1) year minimum work experience as a Surveillance Agent II from a casino or equivalent surveillance experience is preferred. A minimum of 1 year Supervisory experience in a Casino Security or Casino Key position (acceptable)
• Knowledge of the National Gaming Commission and All State and Tribal gaming rules and regulations is also a requirement.