Surveillance Operator

Hard Rock Hotel & Casino Ottawa; Bristol (VA); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Surveillance Technician to perform technical surveillance duties, monitoring the casino floor, parking areas, and back‑of‑house spaces with electronic and video equipment while delivering excellent guest service.

The role requires observing and recording activity in gaming areas, ensuring compliance with regulations, and assisting in emergencies. Flexible shifts and a strong focus on safety are essential.

Qualifications

• High school diploma required; 1+ year in security or gaming-related field preferred.
• Analytical, observational, organizational, interpersonal and communication skills.
• Casino Surveillance or related surveillance experience is a plus.
• 20/20 corrected vision is required.

Responsibilities

• Observe, monitor, and record all activity in the casino area and document observations.
• Record events in table games, slots, cage, hard count, soft count.
• Must understand credit procedures, cash transaction reports, company procedures and Regulatory Regulations.
• Perform duties in compliance with company standards and gaming regulations.
• Assist in coordinating and resolving emergency situations.
• Disclose irregularities to management for immediate action.
• Promote responsible gaming and responsible alcohol service; inform managers of concerns.
• Clean and sanitize work and public spaces.
• Perform other related duties and adhere to Virginia Lottery Regulations.

Skills

Analytical skills

Observational skills

Communication skills

Interpersonal skills

Team player

Flexibility

Education

High school diploma

Tools

Computer applications

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

The incumbent is responsible for performing technical surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained. He or she will perform surveillance of the gaming floor, parking lot, back-of-the-house areas, outbuildings, and shops by means of complex electronic and video equipment while promoting outstanding guest relations.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Responsible for observing, monitoring, and recording all activity occurring in the casino area and record observations in writing as required.
• Record events in table games, slots, cage, hard count, soft count.
• Must have a working knowledge of credit procedures, cash transaction reports, company procedures and Regulatory Regulations.
• Perform duties in compliance with company standards and gaming regulations.
• Assist in the coordination and resolution of emergency situations.
• Responsible for disclosing irregularities, variances from procedures etc., observed during the performance of duties to the immediate attention of management.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Responsible for cleaning and sanitizing work and public spaces.
• Perform all other related and compatible duties as assigned.
• Perform work regularly and adheres to all Virginia Lottery Regulations.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through the completion of a high school education, minimum of one (1) or more years of experience in a Security related field or gaming related positions (Cage, Slot, Table Games or Audit) preferred. Analytical, observational, organizational, interpersonal and communication skills. Casino Surveillance or related surveillance experience is an asset. 20/20 corrected vision is required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry a plus.

KNOWLEDGE OF:

• Knowledge of computer applications.
• Must be able to use a computer and operate efficiently.

ABILITY TO:

• Must be able to work overtime and or change shifts on short notice.
• Must be able to get along with co-workers and work in a team environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

PAY RANGE:

$14 - $19/Hourly