Surveillance Agent- Experienced

French Lick Resort; French Lick (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Vision Insurance

Dry Cleaning/Laundry

Free Parking

Low-cost meals

Matching 401k

Education Assistance Program

Profit Sharing

Equal opportunity employer

Job summary

French Lick Resort in Indiana is seeking a Surveillance Agent to provide comprehensive surveillance coverage across the casino facility. The role focuses on protecting assets, monitoring activities, and ensuring adherence to company policies and gaming regulations.

You will log observations and work closely with management and state authorities. The position requires strong observation and communication skills, a high school diploma or GED, and the ability to work nights, weekends, and holidays.

Qualifications

• Must have strong observation skills.
• Must be able to write and spell clearly.
• Must possess excellent communication skills.
• Must read/write/speak English fluently.
• Must be able to respond to visual and aural cues.

Responsibilities

• Maintain surveillance on designated areas and activities.
• Record irregular gaming activity.
• Provide CCTV and observations to ensure policy compliance.
• Suggest improvements for guest service or efficiency.
• Report maintenance or safety issues to management.
• Complete maintenance and cleaning schedules.
• Meet assigned goals and training.
• Maintain relationships with staff and regulatory bodies.
• Maintain discretion around casino personnel.
• Work with coworkers and supervisors effectively.
• Maintain proper paperwork and logs per policy.

Skills

Observation skills

Writing skills

Communication skills

English proficiency

Attention to detail

Education

High school diploma or GED

Tools

Computer experience

Job description

Why you will enjoy this job

French Lick Resort is the Midwest’s premier resort destination, featuring two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. he French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. Named America’s Best Historic Resort by Historic Hotels of America, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids.

The Surveillance Agent embodies the French Lick Resort mission statement — Exceed Customer Expectations — by providing surveillance coverage for the entire casino facility. The Surveillance Agent protects the assets and possesses knowledge of clandestine surveillance operations.

Responsibilities for this Position

• Maintains surveillance on designated areas and activities.
• Records any irregular gaming activity.
• Provides closed-circuit television and personal observations of all departments and applicable job functions to ensure all company policies and procedures are met with compliance.
• Makes suggestions to appropriate supervisor/manager regarding any suggestions for improving guest service, department or job efficiency.
• Reports to appropriate management any items requiring maintenance or repair. Pays particular attention to safety-related matter and reports such items immediately. If dangerous, takes precautions to prevent injury until help arrives to respond to the situation.
• Completes preventative maintenance and cleaning schedules.
• Completes assigned goals and training assignments.
• Maintains a good working relationship with personnel having use of the facility, such as management, security department, Indiana Gaming Commission and Indiana State Police.
• Avoids becoming too familiar with casino personnel to the detriment of surveillance duties.
• Maintains a low profile in all areas of the property.
• Possesses knowledge of policies and procedures from all casino departments.
• Always conducts self in a manner that reflects credit on the company and encourages other to do the same.
• Works well with coworkers, supervisors and managers.
• Maintains proper paperwork and log sheets as directed by policies and procedures to ensure compliance with regulations.
• Acts in accordance with established departmental procedures to ensure the safeguard of all assets, equipment and property.
• Operates all surveillance equipment.
• Notes the attendance guidelines of the job and adheres to regulatory, departmental and company policies, including those regarding confidentiality.
• Performs other related reasonable duties capable of being performed as requested by management.

Requirements

• Must be a citizen of this country or possess a valid work permit.
• High school diploma or GED equivalent.
• Must have good observation skills.
• Must have good writing and spelling skills.
• Must be a minimum of 21 years of age upon employment.
• Must be able to be approved for and maintain a valid gaming license.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation, drug screening, and license application.
• Must possess excellent communication skills.
• Must have ability to write routine correspondence and speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Technical Requirements

• Requires strong organizational skills.
• Must be able to work independently.
• Must meet grooming standards.
• We provide a substance‑free environment. Substance testing is mandatory.
• Computer experience required.
• Must meet or exceed the team expectations.

Compensation

Hourly wage; full time

Benefits

• Paid Time Off (14 days per year)
• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Dry Cleaning/Laundry
• Free Parking
• Low-cost meals
• Matching 401k
• Education Assistance Program
• Profit Sharing
• We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.
• EOE/AA

Source: Hospitality Online