Spa Desk Agent

French Lick Resort; French Lick (IN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free Parking

Low-cost Meals

Matching 401k

Profit Sharing

EOE/AA

Job summary

French Lick Resort in Indiana is seeking a Spa Desk Agent to manage front-desk operations, schedule appointments, process sales with Micros, and assist guests with questions. The role supports a luxurious spa experience within a historic resort.

The position emphasizes excellent customer service, communication, and professionalism in a part-time capacity with varied shifts.

Qualifications

• Must be a citizen or have a valid work permit.
• Must be able to obtain and retain a valid gaming license.
• Must be at least 21 years of age.
• Previous related employment experience.
• Ability to write routine correspondence and speak effectively to the public, employees and customers.
• Ability to deal effectively with customers and employees.
• Ability to resolve problems diplomatically.

Responsibilities

• Answers spa desk phones.
• Sets appointments for guests and clients.
• Ensures clients fill out intake forms.
• Uses Micros POS to ring up sales and track bank.
• Produces retail sales and processes gift cards.
• Answers questions on spa treatments.
• Keeps desk area neat.
• Keeps locker room neat.
• May create player accounts and issue cards for rewards program.
• Reports issues to Spa Coordinator.
• Performs other related duties as requested by management.

Skills

Customer service

Communication

Conflict resolution

Teamwork

Organizational skills

English proficiency

Education

High school diploma or equivalent

Tools

Micros POS system

Job description

Why you will enjoy this job

French Lick Resort is the Midwest's premier resort destination, featuring two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. he French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. Named America’s Best Historic Resort by Historic Hotels of America, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids.

The Spa Desk Agent is responsible for day-to-day operations of desk including setting appointments, working Micros point-of-sale system, answering questions, creating gift certificates and ensuring cleanliness of the spa and locker room. All duties are to be performed within the guidelines of the Resort's policies and procedures, Internal Control standards and objectives.

Responsibilities for this Position

• Answers spa desk phones
• Sets appointments for guests and clients
• Ensures clients fill out intake forms
• Uses Micros point-of-sale system to ring up sales and keep track of bank
• Produces retail sales and processes gift cards
• Answers questions on spa treatments
• Keeps desk area neat
• Keeps locker room neat
• May create the player accounts within our system and issue player cards in conjunction with the Resort's rewards program
• Reports all issues and concerns to Spa Coordinator
• Performs other related reasonable duties capable of being performed as requested by management

Requirements

• Must be a citizen of this country or possess a valid work permit
• Must be able to obtain and retain a valid gaming license
• Must be a minimum of 21 years of age upon employment
• Previous related employment experience
• Must have ability to write routine correspondence and speak effectively to the public, employees and customers
• Must have the ability to deal effectively and interact well with customers and employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Technical Requirements

• Must be willing to work a variety of day/night and weekend shifts
• Must be able to read, write and speak English
• Requires strong organizational skills
• Must be able to work independently
• Able to be on your feet for long periods of time
• Excellent people skills
• Meet/exceed customer expectations
• Computer experience strongly desired
• Must meet or exceed the team expectations

Educational Requirements

• High school degree or equivalent

Compensation

• Hourly wage
• Part-time availability

Benefits

• Free Parking
• Low-cost Meals
• Matching 401k
• Profit Sharing
• We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.
• EOE/AA

Source: Hospitality Online