Surveillance Agent

Golden Nugget Danville; Danville (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Vision

Life & AD&D

Job summary

Golden Nugget Danville in Danville, Illinois seeks a Surveillance Operator to protect casino assets under the direction of the Surveillance Supervisor. The role focuses on monitoring gaming floors, identifying suspicious activity, and ensuring compliance with IGB rules, federal and state laws, and company policies.

You will operate cameras and electronic equipment, document incidents, report concerns promptly, and maintain professional guest service while safeguarding confidential information

Qualifications

• High School Diploma or equivalent required.
• Experience with computers, cameras and electronic equipment required.
• Knowledge of casino operations required.
• Attendance at dealer school strongly preferred.
• One (1) year experience as a surveillance operator preferred.
• Ability to obtain a gaming license.
• Excellent verbal communication skills are required.
• Solid decision-making, organization, and interpersonal skills.
• Ability to work occasional overtime and irregular hours.

Responsibilities

• Exhibit conduct in accordance with IGB Rules and Regulations and company policies.
• Perform duties described in the IGB Statewide Self-Exclusion Program sections.
• Deliver courteous and professional guest service in all interactions.
• Monitor property areas at all times and report risks for resolution.
• Utilize equipment to identify and report illegal or suspicious activity.
• Protect assets and gaming integrity on the gaming floor.
• Identify potential loss of revenue, cheats, devices and scams.
• Promote positive public/employee relations.
• Maintain a clean, safe work environment and safeguard confidential information.
• Notify management of concerns and observations related to illegal acts and ethics violations.
• Perform other duties as assigned.

Skills

Decision making

Organization

Interpersonal skills

Verbal communication

Multitasking

Professionalism

Computer proficiency

Education

High school diploma

Tools

Cameras

Electronic equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Job purpose

Under the direction of the Surveillance Supervisor, the incumbent is responsible for protection of casino assets.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of thisICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Monitor all areas of the property at all times, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity, for proper resolution.
• Utilize necessary equipment, to identify, record, document, and report illegal, suspicious or unusual activities occurring on property.
• Protects company assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
• Identify potential loss of revenue, including cheats, devices, and scams.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Experience with computers, cameras and electronic equipment required.
• Knowledge of casino operations required.
• Attendance at dealer school strongly preferred.
• One (1) year experience as a surveillance operator preferred.
• Ability to obtain a gaming license.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationships with all individuals.
• Proficient in computer systems.
• Ability to work occasional overtime and irregular hours.

Benefits (for full time workers)

• Medical (HSA available with High Deductible Health Plans)
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)