Surgical Services Coordinator & Financial Counselor

UF Health; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

UF Health in New York seeks a highly organized scheduling coordinator to support surgical services. You will manage surgical calendars, verify insurance, and explain cost estimates to patients to ensure a smooth surgical journey.

The role emphasizes communication between physicians, patients, and payors, with a focus on efficient scheduling and financial counseling to support both major and minor procedures.

Qualifications

• Three years of experience in business, financial services, or a physician practice setting.
• Working knowledge of CPT and ICD-9/10 coding.

Responsibilities

• Coordinate and maintain surgical schedules and optimize OR time.
• Schedule cases and manage physician calendars.
• Verify insurance coverage, benefits, and eligibility.
• Obtain prior authorizations for procedures and services.
• Prepare and explain cost estimates prior to services.
• Identify and collect prepayments and establish payment plans.
• Provide in-depth financial counseling with professionalism and empathy.
• Assist uninsured patients with sponsorship options.
• Maintain accurate patient demographic and financial information.
• Coordinate special needs and logistics for each patient’s surgical experience.
• Act as the primary communicator between physicians, patients, and insurers.
• Support a smooth care process from scheduling through procedure completion.
• Float to other practices or adjust schedule as needed for staffing.

Skills

Communication

Organizational skills

Multitasking

Financial counseling

Teamwork

Education

High school diploma or equivalent

Job description

Overview

We are seeking a highly organized and patient-focused professional to support the coordination of surgical services. This role is essential in delivering excellent patient-centered care by ensuring all scheduling, financial, and communication processes are completed efficiently for patients undergoing both major and minor operative procedures.

The ideal candidate will serve as a key liaison between physicians, patients, and payors, helping create a seamless and positive experience throughout the surgical journey.

Responsibilities

• Coordinate and maintain surgical schedules, ensuring optimal utilization of operating room (OR) time
• Schedule and prioritize surgical cases while managing physician calendars
• Verify insurance coverage, benefits, and eligibility
• Obtain prior authorizations for procedures and services
• Prepare, communicate, and explain cost estimates prior to services
• Identify and collect prepayments, and establish payment plans as needed
• Provide in-depth financial counseling in a professional and compassionate manner
• Assist uninsured patients with sponsorship options
• Update and maintain accurate patient demographic and financial information
• Coordinate special needs and logistics for each patient’s surgical experience
• Act as the primary communicator between physicians, patients, and insurance providers
• Support a smooth and efficient care process from scheduling through procedure completion
• Float to other practices or adjust schedule as needed for staffing support

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) years of experience in business, financial services, or a physician practice setting
• Working knowledge of CPT and ICD-9/10 coding required

Substitutions:

• Bachelor’s degree may substitute for two (2) years of experience
• Associate degree or equivalent coursework may substitute for one (1) year of experience

Preferred Qualifications

• Experience with EPIC or similar electronic health record (EHR) systems
• Prior experience in surgical scheduling or healthcare financial counseling

Required Skills & Competencies

• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable discussing financial matters and collecting payments professionally
• Team-oriented mindset with the ability to work independently