Surgical Scheduling & Preauth Lead

Semmes Murphey Clinic; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Semmes Murphey Clinic in Memphis, TN seeks a supervisor for the surgery scheduling and precertification team to lead workflow quality control and process improvements.

You will partner with the clinic, ambulatory surgery center, radiology, and call center to optimize scheduling and precertification, support physicians and staff, and resolve escalated patient complaints with professionalism and empathy.

Qualifications

• High School Diploma or equivalent.
• Five (5) years experience in a medical practice/hospital.
• Associate's or Bachelor's degree preferred in healthcare management/administration or related field.

Responsibilities

• Provide quality control and improvement for workflows within the surgery scheduling and precertification process.
• Serve as an important partner and resource for clinic, ambulatory surgery center, radiology and call center.
• Be an important resource for physicians and their staff.
• Address and resolve escalated patient complaints.

Skills

Microsoft Office

EMR systems

Medical terminology

Process improvement

Communication

Interpersonal skills

Customer service

Education

High School Diploma or equivalent

Associate's or bachelor's degree in Healthcare Management/Administration or related field

Job description

Semmes Murphey Clinic in Memphis, TN seeks a supervisor for the surgery scheduling and precertification team to lead workflow quality control and process improvements.

You will partner with the clinic, ambulatory surgery center, radiology, and call center to optimize scheduling and precertification, support physicians and staff, and resolve escalated patient complaints with professionalism and empathy.