Scheduling & Precertification Supervisor

Semmes Murphey Clinic; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Semmes Murphey Clinic in Memphis, TN seeks a supervisor for the surgery scheduling and precertification team to lead workflow quality control and process improvements.

You will partner with the clinic, ambulatory surgery center, radiology, and call center to optimize scheduling and precertification, support physicians and staff, and resolve escalated patient complaints with professionalism and empathy.

Qualifications

• High School Diploma or equivalent.
• Five (5) years experience in a medical practice/hospital.
• Associate's or Bachelor's degree preferred in healthcare management/administration or related field.

Responsibilities

• Provide quality control and improvement for workflows within the surgery scheduling and precertification process.
• Serve as an important partner and resource for clinic, ambulatory surgery center, radiology and call center.
• Be an important resource for physicians and their staff.
• Address and resolve escalated patient complaints.

Skills

Microsoft Office

EMR systems

Medical terminology

Process improvement

Communication

Interpersonal skills

Customer service

Education

High School Diploma or equivalent

Associate's or bachelor's degree in Healthcare Management/Administration or related field

Job description

Description

Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illness while advancing the field of neuroscience.

We are hiring a supervisor for the surgery scheduling and precertification team. You will provide quality control and improvement for workflows within the surgery scheduling and precertification process. This role is an important partner and resource for various departments including the clinic, ambulatory surgery center, radiology, and call center. You are also an important resource for the physicians and their staff. You will also address and resolve escalated patient complaints.

Requirements

Minimum

• High School Diploma or equivalent
• Five (5) years experience in a medical practice/hospital

Preferred

• Associate's or bachelor's degree in Healthcare Management/Administration or related field
• Prior Supervisory experience
• Experience working in a clinic setting

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office (Excel, Outlook and Word), electronic medicals records (EMR) and medical practice software
• Proficient with standard terminology, concepts, practices and procedures within the medical/insurance field
• Can identify ways to streamline processes and improve efficiency without sacrificing quality and accuracy
• Effective communication, both oral and written, with the ability to speak clearly and persuasively in positive and negative situations while listening and responding appropriately to questions
• Can provide excellent customer service while managing difficult or emotional situations
• Excellent interpersonal skills with the ability to tactfully interact with all levels of the organization

Equal Opportunity Employer/Veterans/Disabled

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