Surgical Scheduling Coordinator II-MSW-FT Days

Mount Sinai Health System; United States; On-site; USD 52,000 - 68,000; Full time

Job summary

Mount Sinai Health System is seeking an experienced Surgical Scheduling Coordinator to manage daily scheduling of DAS and Ambulatory OR surgeries for both adults and children. The role supports front office operations, ensures accurate patient data, and coordinates with insurers for preauthorization.

The candidate should have strong communication skills, attention to detail, and the ability to coordinate care across physicians and surgeons.

Qualifications

• 3 years scheduling experience, with 2 years in a clinical setting
• Certification as Medical Assistant from an approved school preferred
• HS/GED required; associate degree preferred

Responsibilities

• Schedule DAS and Ambulatory OR surgeries/procedures for adult and pediatric patients
• Coordinate front office operations to ensure smooth patient flow
• Obtain preauthorization from insurance carriers for procedures
• Verify patient demographics and obtain pre-certification
• Arrange medical clearance and pre-admit data
• Liaise between referring physicians and surgeons for clinical data and OR scheduling
• Train and mentor other scheduling staff
• Record hospital reservations in CERNER system
• Handle patient inquiries regarding policies and procedures

Skills

Excellent written and oral comms

Customer relations

Attention to detail

Education

HS/GED

Associate degree preferred

Tools

MS Office Suite (Word, Excel, Outlook)

IDX systems

Cerner systems

Job description

Responsible for scheduling of DAS and Ambulatory OR surgery/procedures cases on a daily basis, for both adult and pediatric patients. Provide support to front office operations to ensure smooth flow of patient care, but not limited to registration, scheduling, pre/post follow-up patient calls. Contact insurance providers to obtain preauthorization for surgical procedures and diagnostic testing. Actively participate in process improvement initiative to ensure the coordination of care

• Responsible for the coordination of all OR surgeries and procedures.
• Monitors front office workflow and make adjustment to ensure optimum delivery of service.
• Responsible for the Verification of patient demographics and obtaining pre-certification from insurance carriers for all OR surgeries and procedures
• Responsible for obtaining patient medical clearance
• Resolve patient issues or answer questions regarding policies and procedures
• Places surgical confirmation calls 1 day in advance of scheduled surgery or procedure date
• Schedules post-op follow up visits with providers.
• Liaison between referring physicians and surgeons for the communication of clinical data and to determine O.R. scheduling, etc
• Trains and mentors other Surgical Scheduling Coordinator(s) or less senior staff within the unit.
• Collects and distributes appropriate paperwork to internal and external parties to coordinate the surgeries.
• Recording of hospital reservation and pre-admit data in CERNER system.
• Perform other duties and responsibilities as assigned.

Education Requirements

HS/GED; Associate degree preferred

Experience Requirements

3 years of scheduling experience, with 2 years of experience in a clinical setting, preferably in a medical practice environment.

Licensing and Certification Requirements

Certification as a Medical Assistant from an approved school preferred.

Computer Skills

• MS Office Suite: Basic
• Other: Basic MS Word (Word, Excel), Outlook
• Knowledge of IDX and Cerner systems helpful

General Skills and Competencies

• Excellent written and oral communication skills
• Excellent customer relations
• Exceptional attention to detail and accuracy

Non-Bargaining Unit, BEY - Urology Administration - WST, Mount Sinai West