Surgery Scheduler

Advanced-Pain-Care; Georgetown (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Advanced Pain Care is seeking a Surgery Scheduler to manage the full scheduling process for surgeries and in-office procedures. The role includes confirming demographics, dates, diagnoses, and medical clearance, plus handling patient inquiries and follow-up appointments.

The position requires high school diploma or equivalent, with preferred experience in healthcare surgery scheduling. Office environment; typical 8:00am–5:00pm schedule Monday to Friday.

Qualifications

• Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred.
• Knowledge of CPT codes, medical terminology, insurance processes and managed care is preferred.

Responsibilities

• Schedules patients for surgery and completes necessary paperwork.
• Confirms patient demographics, surgery date and time and medical diagnosis.
• Gathers insurance information to confirm coverage and benefits.
• Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms.
• Answers and responds to all incoming telephone inquiries regarding surgery.
• Schedules patients for follow-up appointments and other health assessments.
• Monitors surgery schedule and coordinates appointments with physicians.
• Coordinates medical clearance when necessary.
• Has regular and predictable attendance.
• Adheres to Advanced Pain Care policies and procedures.
• Completes other duties as assigned.

Skills

Clear communication

Attention to detail

Organization

Customer service

Professionalism

Confidentiality

EMR knowledge

Medical terminology

Insurance verification

Independent work

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Job Summary

The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.

Duties and Responsibilities

1. Schedules patients for surgery and completes necessary paperwork
2. Confirms patient demographics , surgery date and time and medical diagnosis
3. Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
4. Gathers insurance information to confirm coverage and benefits
5. Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms
6. Answers and responds to all incoming telephone inquiries regarding surgery
7. Schedules patients for follow-up appointments and other health assessments
8. Monitors surgery schedule and works directly with physicians to coordinate appointments
9. Coordinates medical clearance when necessary
10. Has regular and predictable attendance
11. Adheres to all Advanced Pain Care policies and procedures
12. Completes other duties as assigned

Knowledge, Skills and Abilities

• Clear and precise communication
• Accuracy and attention to detail
• Effectively manages day by organizing and prioritizing
• Applies tactful principles and practices of dealing with the public
• Practices safety habits
• Protects patient information and maintains confidentiality
• Knowledge of general medical terminology, CPT codes, medical insurance and managed care
• Knowledge of insurance verification and surgical procedures
• Computer and EMR knowledge
• Strong written and verbal communication skills
• Excellent interpersonal/customer service skills
• High degree of professionalism, tact and diplomacy
• Works independently

Requirements

Qualifications

Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred.

Working Conditions

Environmental Conditions:

• Medical Office environment

Physical Conditions:

• Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm
• Must be able to sit and/or stand for prolonged period of time
• Duties involve moving materials, weighing up to 30 lbs.
• Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

Supervision

Reports to Scheduling Manager