Surgical Scheduling & Administrative Coordinator

University Orthopedics; Cranston (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

University Orthopedics in Cranston, RI seeks an Administrative Assistant/Surgical Coordinator to manage scheduling for surgical cases and coordinate patient care. The role requires strong organizational and people skills and interaction with patients, staff, and providers.

Responsibilities include ensuring paperwork, registrations, codes, referrals, and preoperative testing are complete; maintaining calendars; training staff; and communicating instructions to patients and insurance as needed.

Qualifications

• High school diploma or equivalent.
• Administrative and organizational skills to coordinate patient-care activities.
• Excellent telephone manner and the ability to communicate effectively with patients, coworkers, and other physician offices.
• Excellent computer skills to accurately and efficiently assist in a busy office, including email, scanning and word processing.
• Organizational skills to triage patients appropriately for required testing, visits, surgeries, and other encounters.
• Knowledge of MS Office and EMR systems/Practice Management Systems.
• Ability to maintain confidentiality.
• Must be able to travel to all sites if/when necessary.

Responsibilities

• Contact patients for scheduling and review of history and medications for preoperative testing or education.
• Ensure all appropriate paperwork is completed prior to scheduling.
• Ensure accuracy of patient registration and scheduling.
• Provide correct codes and patient information to OR booking offices.
• Coordinate number and length of cases booked per OR session.
• Update provider calendars to keep accurate OR and office schedules and communicate changes to managers.
• Obtain referrals and authorizations for visits, procedures, and surgeries.
• Maintain professional relations; assist co-workers; resolve conflicts collaboratively.
• Ensure testing is performed prior to procedures (labs, physician clearance).
• Contact insurance for pre-authorization as required.
• Correspond with billing staff about scheduling and payments before surgery.
• Communicate arrival, pre- and post-op instructions, and appointments to patients.
• Assist with general office work (mail, filing, forms).
• Train other Admin staff and front desk personnel when needed.
• Collaborate with call center, reception, and other Admins on workflow.
• Answer and triage patient calls.
• Take on additional duties as assigned by the Manager.

Skills

Administrative skills

Organizational skills

Communication skills

Telephone manners

Travel flexibility

Education

High school diploma or equivalent

Tools

MS Office

EMR/Practice Management Systems

Job description

University Orthopedics in Cranston, RI seeks an Administrative Assistant/Surgical Coordinator to manage scheduling for surgical cases and coordinate patient care. The role requires strong organizational and people skills and interaction with patients, staff, and providers.

Responsibilities include ensuring paperwork, registrations, codes, referrals, and preoperative testing are complete; maintaining calendars; training staff; and communicating instructions to patients and insurance as needed.