Surgical Scheduler & Front Desk Coordinator

IR Centers®; Reston (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

IR Centers at The Urology Group seeks a Medical Receptionist / Surgical Scheduler in Reston, VA to welcome patients, check them in, and manage referrals for consultations and procedures. You will coordinate with providers, verify insurance, and maintain accurate demographics and scheduling data.

The role emphasizes strong communication, multitasking, and proficient use of EMR systems to ensure smooth daily operations and positive patient experiences.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of medical scheduling experience.
• Experience greeting patients and handling referrals.

Responsibilities

• Greet callers warmly and serve as the first point of contact for patients.
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral).
• Perform front desk duties, including cross-training and ensuring reliable coverage.
• Process incoming referrals and contact patients to schedule appointments.
• Schedule consults and procedures while collecting and updating demographics and insurance information.
• Confirm, cancel, and reschedule appointments as needed.
• Use EMR systems and the Patient Tracker to align provider availability with patient needs.
• Check-in and check-out patients, verify insurance, referrals, and collections.
• Discuss insurance benefits with patients and coordinate with billing.
• Prepare and maintain required reports (e.g., sedation reports).
• Communicate with providers and staff regarding scheduling and patient needs; address concerns professionally.
• Perform additional administrative duties as assigned.

Skills

Scheduling experience

Customer service

Phone system

EMR familiarity

Organizational skills

Multitasking

Communication skills

Teamwork

MS Office

Education

High school diploma or equivalent

Tools

EMR systems

RingCentral

Microsoft Office

Job description

IR Centers at The Urology Group seeks a Medical Receptionist / Surgical Scheduler in Reston, VA to welcome patients, check them in, and manage referrals for consultations and procedures. You will coordinate with providers, verify insurance, and maintain accurate demographics and scheduling data.

The role emphasizes strong communication, multitasking, and proficient use of EMR systems to ensure smooth daily operations and positive patient experiences.