Surgical Scheduler

IR Centers®; Reston (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

IR Centers at The Urology Group seeks a Medical Receptionist / Surgical Scheduler in Reston, VA to welcome patients, check them in, and manage referrals for consultations and procedures. You will coordinate with providers, verify insurance, and maintain accurate demographics and scheduling data.

The role emphasizes strong communication, multitasking, and proficient use of EMR systems to ensure smooth daily operations and positive patient experiences.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of medical scheduling experience.
• Experience greeting patients and handling referrals.

Responsibilities

• Greet callers warmly and serve as the first point of contact for patients.
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral).
• Perform front desk duties, including cross-training and ensuring reliable coverage.
• Process incoming referrals and contact patients to schedule appointments.
• Schedule consults and procedures while collecting and updating demographics and insurance information.
• Confirm, cancel, and reschedule appointments as needed.
• Use EMR systems and the Patient Tracker to align provider availability with patient needs.
• Check-in and check-out patients, verify insurance, referrals, and collections.
• Discuss insurance benefits with patients and coordinate with billing.
• Prepare and maintain required reports (e.g., sedation reports).
• Communicate with providers and staff regarding scheduling and patient needs; address concerns professionally.
• Perform additional administrative duties as assigned.

Skills

Scheduling experience

Customer service

Phone system

EMR familiarity

Organizational skills

Multitasking

Communication skills

Teamwork

MS Office

Education

High school diploma or equivalent

Tools

EMR systems

RingCentral

Microsoft Office

Job description

IR Centers at The Urology Groupis a multidisciplinary private practice endovascular lab. We are leading minimally invasive procedures across the U.S. by providing interventional radiology services in an outpatient setting.

Job Type: Full-time, Monday through Friday

Location: Reston, VA

As a Medical Receptionist / Surgical Scheduler, you’ll play a key role in welcoming patients, checking them in for their appointments, and managing referral calls. Your primary responsibility will be reaching out to referred patients to schedule consultations and procedures in a timely, professional manner.

Qualifications:

• High school diploma or equivalent
• 2 years of medical scheduling experience

Responsibilities:

• Greet callers warmly and serve as the first point of contact for patients
• Answer incoming calls promptly and manage phone systems (e.g., RingCentral)
• Perform front desk duties, including cross-training and maintaining punctual, reliable coverage
• Process incoming referrals and proactively contact patients to schedule appointments
• Schedule consults and procedures while accurately collecting and updating demographic and insurance information
• Confirm, cancel, and reschedule appointments as needed
• Use EMR systems and the Patient Tracker to align provider availability with patient needs
• Perform patient check-in and check-out, including insurance verification, referrals, and collections
• Discuss insurance benefits with patients and coordinate with the billing team as needed
• Prepare and maintain required reports (e.g., sedation reports)
• Communicate effectively with providers, staff, and external offices regarding scheduling and patient needsAddress patient concerns professionally and provide excellent customer service
• Perform additional administrative duties as assigned

Skills:

• Self-motivated with strong organizational and time management skills
• Strong verbal and written communication skills, with the ability to effectively interact with patients and clinicians regarding scheduling
• Ability to multitask in a professional and courteous manner, including managing a multi-line phone system
• Excellent problem-solving and interpersonal skills, with a focus on patient satisfaction
• Demonstrates teamwork, flexibility, and a positive, professional attitude in all interactions
• Proficient in computer systems and software, including Microsoft Office and EMR systems

IR Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.