Surgical Scheduler & Patient Care Coordinator

CH_040 Cayuga Medical Associates, PC; Village of Lansing (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health is seeking a Surgical Scheduler to support physicians and staff, coordinating OR procedures and patient flow at Cayuga Wellness Center in Ithaca, NY. This role emphasizes customer service, problem solving, and accurate scheduling, with an 8:00am – 4:30pm schedule and a pay rate of $18.50–$23.00 per hour plus benefits.

The role includes handling prior authorizations, patient check-in, demographics, insurance verification, forms, balances, and calendar management to ensure smooth

Qualifications

• High School diploma or equivalent.
• Excellent customer service and problem solving ability.
• Ability to think through potential solutions to issues.
• Good time management and prioritization skills.
• Good computer skills - Epic and Microsoft Office are utilized.

Responsibilities

• Schedule surgical procedures in OR and responsible for making sure everything is obtained for scheduled procedure
• Back up to prior authorization for surgeries
• Check in patients upon arrival
• Verify/Update patient demographics
• Obtain & Scan insurance cards; verify insurance eligibility
• Obtain signatures on required forms (HIPAA, etc.)
• Collect outstanding balances and co-pays
• Assist with additional scheduling such as labs, x-rays, procedures or testing; send orders
• Take messages or triage phone calls
• Schedule patient appointments
• Maintain provider schedule utilization
• Check out patient
• Responsible for daily cash out
• Scrub provider schedules, ensure patients are re scheduled when provider is out on PTO, OR time is released, providers are not double booked

Skills

Customer service

Problem solving

Time management

Communication

Attention to detail

Education

High School diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Cayuga Health is seeking a Surgical Scheduler to support physicians and staff, coordinating OR procedures and patient flow at Cayuga Wellness Center in Ithaca, NY. This role emphasizes customer service, problem solving, and accurate scheduling, with an 8:00am – 4:30pm schedule and a pay rate of $18.50–$23.00 per hour plus benefits.

The role includes handling prior authorizations, patient check-in, demographics, insurance verification, forms, balances, and calendar management to ensure smooth