Patient Service Representative/Surgical Scheduler - Cayuga Plastic Surgery

Cayuga Medical Center; Town of Ithaca (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Cayuga Health is seeking a Surgical Scheduler for Cayuga Wellness Center in Ithaca, NY. The role supports physicians and staff with clinical and clerical tasks, scheduling surgeries, checking in patients, verifying demographics and insurance, and handling payments.

Onsite, with regular hours and a pay range of $18.50–$23.00 per hour, the position emphasizes exceptional customer service, problem solving, and efficient use of Epic and MS Office tools.

Qualifications

• High School diploma or equivalent.
• Excellent customer service and problem solving ability.
• Good time management and prioritization skills.
• Good computer skills - Epic and Microsoft Office are utilized.

Responsibilities

• Schedule surgical procedures in OR and responsible for making sure everything is obtained for scheduled procedure.
• Back up to prior authorization for surgeries.
• Check in patients upon arrival and verify demographics.
• Obtain & scan insurance cards; verify eligibility.
• Collect outstanding balances and co-pays.
• Schedule patient appointments and maintain provider schedule utilization.

Skills

Customer service

Problem solving

Time management

Education

High School diploma or equivalent

Tools

Epic

Microsoft Office

Job description

About Cayuga HealthCayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.Learn more at www.cayugahealth.org .Summary: Surgical Scheduler is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. Duties often include supporting the physicians and/or mid-level providers in the practice with clinical activities and direct patient care as well as assisting patients and staff with the administrative and clerical needs of the practice.Roles and Responsibilities:Schedule surgical procedures in OR and responsible for making sure everything is obtained for scheduled procedureBack up to prior authorization for surgeriesCheck in patients upon arrivalVerify/Update patient demographicsObtain & Scan insurance cards; verify insurance eligibilityObtain signatures on required forms (HIPAA, etc.)Collect outstanding balances and co-paysAssist with additional scheduling such as labs, x-rays, procedures or testing; send ordersTake messages or triage phone callsSchedule patient appointmentsMaintain provider schedule utilizationCheck out patientResponsible for daily cash outScrub provider schedules, ensure patients are re scheduled when provider is out on PTO, OR time is released, providers are not double bookedRequired Skills and Experience:High School diploma or equivalentExcellent customer service and problem solving abilityAbility to think through potential solutions to issuesGood time management and prioritization skillsGood computer skills - Epic and Microsoft Office are utilizedThe above statements are intended to describe the general nature and level of work being performed by people Assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills Required for successful performance of this role.You may be asked to work in another department on occasion if staff shortages occur and if your home practice has the ability to float a staff member from one department to Cover another. Other duties and responsibilities may be assigned as necessary.Preferred Skills and Experience:Previous medical office experience preferredCollege level training/education in a healthcare support field preferredPhysical requirements: Sitting- 90% Standing- 10% Reaching- 50% Bending- 20% Lifting- must be able to lift 25 lb.Physical Requirements:Onsite; Cayuga Wellness Center - 22 Arrowwood Dr. St. B, Ithaca, NY. 14850Hours: 8:00am - 4:30pm Monday - FridayPay Range Disclosure:Standard Rate of $18.50 - $23.00 per hour plus benefitsCentralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail] .