Surgical Procedure Scheduler & Care Coordinator

Valley Health Systems, Inc.; Huntington (WV); On-site; USD 42,000 - 66,000; Full time

Job summary

Valley Health Systems, Inc. in Huntington, WV is seeking a Surgical Procedure Scheduler to coordinate surgical procedures with providers, hospitals, surgery centers, and patients.

This full-time role ensures timely, accurate planning and patient-centered care. The position involves scheduling procedures, obtaining insurance authorizations, coordinating preoperative requirements, and documenting all activities in the EHR while collaborating with clinical and revenue cycle teams to support smooth

Responsibilities

• Coordinate scheduling of surgical procedures with providers, hospitals, ambulatory surgery centers, and other facilities.
• Review surgical orders, posting forms, and supporting documentation for completeness and accuracy.
• Enter and maintain scheduling information in the EHR, including procedure details and communications.
• Coordinate pre-admission testing (PAT), preoperative appointments, and other scheduling activities.
• Communicate procedure details, scheduling updates, cancellations, reschedules, and changes to patients, providers, staff, and external facilities.
• Monitor scheduled procedures for missing documentation, pending authorizations, and other barriers to timely care.
• Escalate scheduling concerns and delays to the clinical team or manager.
• Determine payer authorization requirements and submit authorization requests with required documentation.
• Follow up on pending authorizations and maintain accurate records in the EHR.
• Monitor authorization status and coordinate corrections to prevent delays or denials.
• Communicate approvals, denials, and outstanding requirements to stakeholders.
• Review patient benefits and estimate patient financial responsibility for scheduled procedures.
• Communicate estimated financial responsibility and available financial assistance to patients.
• Document patient financial discussions and refer to resources for assistance.
• Coordinate with billing staff to resolve financial questions and elevate discrepancies.
• Maintain HIPAA compliance and participate in audits and quality improvements.
• Provide courteous, timely service and act as liaison between providers, patients, payers, and facilities.
• Respond to inquiries and resolve routine scheduling, authorization, and financial concerns.
• Attend meetings, training, and process-improvement activities.

Job description

Valley Health Systems, Inc. in Huntington, WV is seeking a Surgical Procedure Scheduler to coordinate surgical procedures with providers, hospitals, surgery centers, and patients.

This full-time role ensures timely, accurate planning and patient-centered care. The position involves scheduling procedures, obtaining insurance authorizations, coordinating preoperative requirements, and documenting all activities in the EHR while collaborating with clinical and revenue cycle teams to support smooth