Surgical Practice Coordinator: Patient Care & Scheduling

Nemours Children's Health; Wilmington (DE); On-site; USD 40,000 - 56,000; Full time

Job summary

Nemours Children's Health in Delaware seeks an Administrative Coordinator to provide direct administrative and patient care coordination support for surgeons/physicians and Advanced Practice Providers in the Department of Orthopaedic Surgery. The role emphasizes excellent customer service, collaboration, and strong communication to promote satisfaction and align with the organization’s mission and values.

Key duties include coordinating surgical dates, pre-operative appointments, and

Qualifications

• High school diploma required.
• MS Office, Excel, Word proficiency required.

Responsibilities

• Coordinate scheduling of patient care activities – surgical procedures, hospital admissions, and other ancillary healthcare services, including coordinating surgical date with physician and patient family, coordinating pre-operative appointments, and direct communication with OR.
• Answer physician telephone line and Ortho line patient phone calls. Handle matters independently and/or triage to appropriate parties (APN/Physician Assistant).
• Create letters of medical necessity for medical equipment and supplies, as well as letters/correspondence pertaining to surgery, school, therapy, home care, etc.
• Manage physician calendar, requiring knowledge of organizational priorities and schedules. Schedule appointments for administrative meetings and family conferences.
• Coordinate physician clinics, including monitoring clinic schedules, tracking appropriate patients scheduled, checking for overbooks and potential obstacles to clinic flow.
• Maintain physician time away – submit time away and clinic cancellation requests and maintain payroll.
• Coordinate tutorials and meetings.
• Coordinate physician travel and prepare travel reimbursement forms.
• Process and maintain physician licensure, professional memberships, and medical society dues.
• Update and maintain physician Curriculum Vitae and Continuing Medical Education credits.
• Obtain insurance company authorizations for MRI, CT scans, ultrasound, etc.
• Provide back-up for scheduling line – schedule, modify, and cancel patient appointments.

Skills

Administrative coordination

Scheduling

Customer service

Education

High school diploma

Tools

MS Office

Excel

Word

Job description

Nemours Children's Health in Delaware seeks an Administrative Coordinator to provide direct administrative and patient care coordination support for surgeons/physicians and Advanced Practice Providers in the Department of Orthopaedic Surgery. The role emphasizes excellent customer service, collaboration, and strong communication to promote satisfaction and align with the organization’s mission and values.

Key duties include coordinating surgical dates, pre-operative appointments, and