Surgical Oncology Practice Leader - Operations & People

Upmc Passavant; Pittsburgh (Allegheny County); On-site; USD 42,000 - 72,000; Full time

Job summary

UPMC Passavant in Pittsburgh is seeking a Practice Manager to oversee the Surgical Oncology practice operations, staff supervision, regulatory compliance, and financial oversight. The role partners with physicians and leadership to ensure high-quality, patient-centered care throughout the patient journey.

Responsibilities include daily operations, scheduling, performance management, staff development, and improving access and efficiency while maintaining OSHA, CLIA, and PA Department of Health

Qualifications

• Bachelor's degree and 3 years of management experience, including 1 year of healthcare experience.
• OR Associate's degree and 3 years of healthcare experience plus 3 years of management experience.
• OR High school diploma or equivalent and 5 years of healthcare experience plus 5 years of management experience.

Responsibilities

• Lead and manage daily operations of the physician practice, ensuring efficient workflows and exceptional patient service.
• Supervise, coach, and support staff, including scheduling, training, performance management, and employee development.
• Recruit, hire, onboard, and retain team members while fostering a positive and collaborative work environment.
• Manage patient scheduling processes, template optimization, and access initiatives to support timely patient care.
• Monitor practice performance metrics and implement strategies to achieve operational and patient experience goals.
• Oversee financial and patient management systems to ensure accurate and efficient practice operations.
• Ensure compliance with organizational policies, patient confidentiality requirements, and applicable regulatory standards, including OSHA, CLIA, and Pennsylvania Department of Health regulations.
• Coordinate the onboarding and integration of new physicians into the practice.
• Partner with senior leadership to develop and manage budgets, monitor expenses, and meet financial objectives.
• Maintain office facilities, equipment, and supplies to support providers, staff, and patient care activities.
• Identify operational challenges and implement effective solutions to improve efficiency, quality, and patient satisfaction.
• Communicate regularly with physicians and leadership regarding practice performance, operational needs, and opportunities for improvement.
• Promote and maintain a patient-centered culture focused on exceptional service and positive patient experiences.

Skills

Staff leadership

Scheduling

Patient access

Operational performance

Physician partnerships

Epic experience

Education

Bachelor's degree

Associate's degree

High school diploma

Job description

UPMC Passavant in Pittsburgh is seeking a Practice Manager to oversee the Surgical Oncology practice operations, staff supervision, regulatory compliance, and financial oversight. The role partners with physicians and leadership to ensure high-quality, patient-centered care throughout the patient journey.

Responsibilities include daily operations, scheduling, performance management, staff development, and improving access and efficiency while maintaining OSHA, CLIA, and PA Department of Health