Clinical Operations Lead - Nursing Practice

UPMC; Pittsburgh (Allegheny County); On-site; USD 90,000 - 125,000; Full time

Job summary

UPMC is seeking a Nurse Practice Manager to provide clinical and operational leadership for an assigned practice in Pittsburgh. The role oversees 8–10 employees and focuses on daily operations, staff development, quality, safety, and regulatory compliance, while aiming to sustain a patient-centered environment.

The position emphasizes hiring, onboarding, performance management, budget oversight, and continuous improvement to enhance patient flow and outcomes in a collaborative team setting.

Responsibilities

• Lead day-to-day clinical and administrative operations of the practice, ensuring efficient patient flow, staffing, and high-quality care.
• Provide leadership, coaching, and development to staff, including hiring, onboarding, performance management, education, and ongoing professional development.
• Adjust staffing and resources based on patient volume, acuity, procedures, and clinical needs, providing clinical support when necessary.
• Partner with physicians, staff, and organizational leadership to improve patient outcomes, safety, quality, and overall satisfaction.
• Monitor quality, patient satisfaction, and staff engagement data and develop action plans for improvement.
• Promote evidence-based practice, professional development, continuing education, and specialty certification.
• Maintain compliance with regulatory requirements, audits, safety standards, competencies, and required training.
• Manage the practice budget and promote responsible use of staffing, supplies, and other resources.
• Identify opportunities to improve workflows, scheduling, staffing models, documentation, and patient care processes.
• Build a collaborative and supportive team environment through effective communication, conflict resolution, mentoring, and employee engagement.
• Lead and support departmental change and quality improvement initiatives.
• Serve as a clinical and professional role model while fostering a compassionate, patient-centered culture.

Skills

Staff leadership

Operations leadership

Quality improvement

Staff development

Regulatory compliance

Patient safety

Financial management

Job description

UPMC is seeking a Nurse Practice Manager to provide clinical and operational leadership for an assigned practice in Pittsburgh. The role oversees 8–10 employees and focuses on daily operations, staff development, quality, safety, and regulatory compliance, while aiming to sustain a patient-centered environment.

The position emphasizes hiring, onboarding, performance management, budget oversight, and continuous improvement to enhance patient flow and outcomes in a collaborative team setting.