Practice Manager (Ophthalmology- UPMC Children's Hospital)

UPMC; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Job summary

UPMC Children’s Hospital of Pittsburgh is hiring a Practice Manager to support the Division of Pediatric Ophthalmology, Strabismus, and Adult Motility at 4401 Penn Ave, Pittsburgh, PA 15224. This leadership role oversees daily operations, staff, and clinical and administrative workflows across four clinic locations and one administrative site.

The Practice Manager will collaborate with physicians and leadership to drive operational excellence, enhance the patient and family experience, ensure

Responsibilities

• Manages daily operations at physician offices and clinic sites and coordinates work activities.
• Manages schedules and call-offs; ensures space, supplies, equipment and assistance are provided for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with system-wide/departmental policies and patient confidentiality; regulatory compliance (OSHA, CLIA, PA Dept of Health).
• Integrates new physicians into practices.
• Monitors and meets practice benchmarks including patient access and scheduling.
• Partners with senior management to prepare budgets and align operations with objectives.
• Develops and maintains a patient-centric culture focusing on patient arrival and follow-up activities.
• Recruits, hires, trains, and supervises staff at satellite facilities, including performance evaluations and disciplinary actions.
• Communicates updates on operations to senior management and physicians.

Job description

UPMC Children’s Hospital of Pittsburgh is hiring a Practice Manager to support the Division of Pediatric Ophthalmology, Strabismus, and Adult Motility at 4401 Penn Ave, Pittsburgh, PA 15224. This leadership role is responsible for overseeing daily operations, managing staff, and ensuring efficient, high-quality clinical and administrative workflows across multiple locations. The Practice Manager will collaborate with physicians, leadership, and support teams to drive operational excellence, enhance the patient and family experience, and support the division’s mission of delivering exceptional care through clinical expertise, research, and strong administrative coordination. The division spans four clinic locations and one administrative site, all working cohesively as one team. This position follows a standard Monday through Friday schedule from 8:00 a.m. to 4:30 p.m., with flexibility to stay later as needed, and requires travel to all clinical sites.

Responsibilities:

• Manages daily operations at physician offices and clinic sites and coordinates work activities. Manages schedules and call-offs. Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
• Manages all functions of the financial and patient management system at physician offices.
• Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
• Integration of new physicians into CMI practices.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Works with senior management to prepare budgets and ensures operations are aligned with organizational objectives and meets performance and budget objectives.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Recruits, hires, train, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
• Identifies and resolves work problems to ensure quality patient service.
• Communicates effectively with senior management and physicians providing regular updates on operations.