Surgical Oncology Front Office Coordinator

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

UPMC's Magee Passavant Surgical Oncology Department is seeking an Office Coordinator to lead the front office team and partner with the Practice Manager. You will coordinate scheduling, manage staff assignments, and serve as a resource for patient, family, staff, and physicians.

Responsibilities include collecting demographics, ensuring accurate scheduling, maintaining a patient-centric environment, handling queues with the CBO, overseeing CPT/diagnosis coding, training staff, and producing

Responsibilities

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

Job description

UPMC's Magee Passavant Surgical Oncology Department is seeking an Office Coordinator to lead the front office team and partner with the Practice Manager. You will coordinate scheduling, manage staff assignments, and serve as a resource for patient, family, staff, and physicians.

Responsibilities include collecting demographics, ensuring accurate scheduling, maintaining a patient-centric environment, handling queues with the CBO, overseeing CPT/diagnosis coding, training staff, and producing