Surgical Counselor

Grand Junction, CO; Lone Tree (CO); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision discounts

Educational reimbursements

401(k) with match

Life Insurance

Short Term Disability

Long Term Disability

Employee Assistance Program

Generous time off

Uniform allowance

Job summary

ICON Eyecare is seeking a full-time Surgical Counselor for our Lone Tree clinic. You will educate patients about upcoming surgeries, coordinate dates and post-operative appointments, and work with insurance to obtain pre-certifications and authorizations.

Join a dedicated ophthalmology team with training provided, a patient-centered approach, and opportunities to grow in a fast-paced medical office in Colorado.

Qualifications

• High school diploma or GED.
• Prior Surgical Counseling experience preferred.
• Previous sales background is required.
• Knowledge of insurance carrier policies and procedures.
• Bilingual in Spanish preferred.
• Attention to detail and empathy in patient interactions.
• Comfortable with sales aspects of specialty lenses.
• Ability to multi-task and work as a team.

Responsibilities

• Counsel and educate the patient about their upcoming surgery and lens options.
• Set surgery dates, including all post-surgical/treatment appointments.
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization.
• Confirm pre-certification from insurance carriers received prior to procedure.
• Discuss implant options and self-pay fees including financing options.
• Collect fees for specialty lenses and co-insurance or co-pays.
• Issue refunds for cancelled surgeries.
• Create H&P’s and obtain eyelid surgery authorizations.
• Send for Medical or Retinal clearance as necessary.
• Answer patient calls and communicate with referring Optometrists.
• QA surgery charts.

Skills

Sales experience

Bilingual Spanish

Excellent communication

Attention to detail

Insurance knowledge

Team player

Computer skills

Word processing (Microsoft Word)

EHR familiarity

Eye care knowledge

Education

High school diploma or GED

Tools

EHR

Microsoft Word

Job description

Surgical Counselor# Surgical CounselorLone Tree - LONE TREE, CO 80112## OverviewSalary Range$22.50 - $25.00 Hourly## Description**Are you someone who cares about patients? Who loves solving problems? With excellent communication skills and attention to detail. If so, we would love to have you as part of our family.****ICON Eyecare is** **looking** **for a full-time Surgical Counselor for our Clinic, and we are willing to train!*****Who we are...***ICON Eyecare is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures in Denver, Lone Tree, Golden, Westminster, Parker, and Aurora. With over 20 years of experience, ICON Eyecare’s team of board-certified doctors in commitment to delivering the highest-quality eye care in Colorado. ***What we do...***Our mission is to improve people’s lives through better vision and outstanding patient experiences.***What you will do...**** Counsel and educate the patient about their upcoming surgery and lens options* Set surgery dates, including all post-surgical/treatment appointments* Send necessary paperwork to authorization specialist for eligibility, benefits and authorization* Confirm pre-certification from insurance carriers received prior to procedure* Discuss implant options and self-pay fees including financing options* Collect fees for specialty lenses* Collect co-insurance or co-pays when applicable* Issue refunds for cancelled surgeries* Create H&P’s* Send for Medical or Retinal clearance as necessary* Obtain eyelid surgery authorizations* Answer patient calls* Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor)* QA surgery charts***What we require...**** High school diploma or general education degree (GED).* At least two years of work experience in a medical office setting.* Prior Surgical Counseling experience preferred.* Previous sales background is required.* Knowledge of insurance carrier policies and procedures* Use of kindness, empathy and patience when dealing with our patient population* Attention to detail* Comfortable with sales aspect of specialty lenses* Ability to multi-task* Ability to work as a team member* Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.* Cooperates and effectively communicates with all staff members and physicians about patient matters.* Word processing software, Microsoft Word.* Bilingual in Spanish preferred* Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye.* Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.* Knowledge of medical terminology.* Strong knowledge of pharmacy abbreviations***What we offer...**** Medical* Dental* Vision Discounts* Educational reimbursements for COA OR COT certifications* 401(k) with generous company match and 100% vesting upon contribution.* Life Insurance* Short Term & Long-Term Disability options* Employee Assistance Program* Generous time off plans and company paid holidays.* Uniform allowanceICON Eyecare is a full-service, medical ophthalmology provider offering comprehensive eye care, LASIK, vision correction, and cataract procedures in Denver, Lone Tree, Golden, Westminster, Parker and Aurora. With over 20 years of experience, ICON Eyecare’s team of board-certified doctors in commitment to delivering the highest-quality eye care in Colorado.