Surgical Counselor: Patient Care & Surgery Coordination

Grand Junction, CO; Lone Tree (CO); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision discounts

Educational reimbursements

401(k) with match

Life Insurance

Short Term Disability

Long Term Disability

Employee Assistance Program

Generous time off

Uniform allowance

Job summary

ICON Eyecare is seeking a full-time Surgical Counselor for our Lone Tree clinic. You will educate patients about upcoming surgeries, coordinate dates and post-operative appointments, and work with insurance to obtain pre-certifications and authorizations.

Join a dedicated ophthalmology team with training provided, a patient-centered approach, and opportunities to grow in a fast-paced medical office in Colorado.

Qualifications

• High school diploma or GED.
• Prior Surgical Counseling experience preferred.
• Previous sales background is required.
• Knowledge of insurance carrier policies and procedures.
• Bilingual in Spanish preferred.
• Attention to detail and empathy in patient interactions.
• Comfortable with sales aspects of specialty lenses.
• Ability to multi-task and work as a team.

Responsibilities

• Counsel and educate the patient about their upcoming surgery and lens options.
• Set surgery dates, including all post-surgical/treatment appointments.
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization.
• Confirm pre-certification from insurance carriers received prior to procedure.
• Discuss implant options and self-pay fees including financing options.
• Collect fees for specialty lenses and co-insurance or co-pays.
• Issue refunds for cancelled surgeries.
• Create H&P’s and obtain eyelid surgery authorizations.
• Send for Medical or Retinal clearance as necessary.
• Answer patient calls and communicate with referring Optometrists.
• QA surgery charts.

Skills

Sales experience

Bilingual Spanish

Excellent communication

Attention to detail

Insurance knowledge

Team player

Computer skills

Word processing (Microsoft Word)

EHR familiarity

Eye care knowledge

Education

High school diploma or GED

Tools

EHR

Microsoft Word

Job description

ICON Eyecare is seeking a full-time Surgical Counselor for our Lone Tree clinic. You will educate patients about upcoming surgeries, coordinate dates and post-operative appointments, and work with insurance to obtain pre-certifications and authorizations.

Join a dedicated ophthalmology team with training provided, a patient-centered approach, and opportunities to grow in a fast-paced medical office in Colorado.