Surgical Care & Scheduling Coordinator

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic in Cleveland, OH, within the Heart, Vascular & Thoracic Institute, seeks a caregiver to support patient data accuracy, scheduling, and coordination of services across departments. The role includes triage, CPT/ICD data verification, and acting as a liaison with admitting offices.

Shifts run 8:00 AM–4:30 PM or 8:30 AM–5:00 PM. Minimum qualifications include a HS diploma or GED, 2+ years in a related area or 3 years of concierge experience, and PC proficiency.

Qualifications

• High School Diploma or GED.
• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience.
• Proficient in personal computers (PC) and general knowledge of PC-based systems and software.

Responsibilities

• Validate patient data and ensure accurate demographic records.
• Verify physician information and patient scheduling.
• Identify patients needing financial counseling.
• Triage appointments based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide instructions to patients, internal physicians and referring physicians.
• Schedule intra- and inter-departmentally as requested by physician orders.
• Receive orders and schedule according to protocol.
• Ensure accuracy of data including CPT coding and case information.
• Serve as liaison with admitting office regarding hospital reservations.
• Act as a resource to department personnel on daily activity.
• Communicate with patients and families to provide detailed instructions, directions and resources.

Skills

Communication

Customer service

Liaison skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Cleveland Clinic in Cleveland, OH, within the Heart, Vascular & Thoracic Institute, seeks a caregiver to support patient data accuracy, scheduling, and coordination of services across departments. The role includes triage, CPT/ICD data verification, and acting as a liaison with admitting offices.

Shifts run 8:00 AM–4:30 PM or 8:30 AM–5:00 PM. Minimum qualifications include a HS diploma or GED, 2+ years in a related area or 3 years of concierge experience, and PC proficiency.