Surgery/Special Unit Coordinator – Cardiovascular Medicine

Cleveland Clinic; Cleveland (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic in Cleveland, OH, within the Heart, Vascular & Thoracic Institute, seeks a caregiver to support patient data accuracy, scheduling, and coordination of services across departments. The role includes triage, CPT/ICD data verification, and acting as a liaison with admitting offices.

Shifts run 8:00 AM–4:30 PM or 8:30 AM–5:00 PM. Minimum qualifications include a HS diploma or GED, 2+ years in a related area or 3 years of concierge experience, and PC proficiency.

Qualifications

• High School Diploma or GED.
• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience.
• Proficient in personal computers (PC) and general knowledge of PC-based systems and software.

Responsibilities

• Validate patient data and ensure accurate demographic records.
• Verify physician information and patient scheduling.
• Identify patients needing financial counseling.
• Triage appointments based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide instructions to patients, internal physicians and referring physicians.
• Schedule intra- and inter-departmentally as requested by physician orders.
• Receive orders and schedule according to protocol.
• Ensure accuracy of data including CPT coding and case information.
• Serve as liaison with admitting office regarding hospital reservations.
• Act as a resource to department personnel on daily activity.
• Communicate with patients and families to provide detailed instructions, directions and resources.

Skills

Communication

Customer service

Liaison skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join Cleveland Clinic's Heart, Vascular & Thoracic Institute and become a part of one of the most respected healthcare organizations in the world. Cleveland Clinic has been recognized as one of the top hospitals in the country for cardiac care. The Heart, Vascular & Thoracic Institute cares for patients with a variety of heart, vascular and thoracic diseases and provides the highest level of patient care, innovative treatments and a welcoming environment to all.

A caregiver in this position works from 8:00AM-4:30PM or 8:30am-5:00pm.

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensures accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
• Proficient in personal computers (PC) and general knowledge of PC-based systems and software

Preferred qualifications for the ideal future caregiver include:

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• In-depth knowledge of medical terminology and/or CPT/ICD coding
• Knowledge of Microsoft Word and Excel applications

Physical Requirements

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).