Coordinator Surgery Special Unit

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 32,000; Full time

Job summary

Cleveland Clinic is seeking a Surgery/Special Unit Coordinator to manage all scheduled and unscheduled procedures, admissions, and appointments. You will support caregivers by maintaining unit organization and ensuring accurate data capture with CPT coding when needed.

This role requires standing, walking, and sitting for extended periods and involves direct patient contact, family communication, and collaboration with physicians and staff across departments.

Qualifications

• High School Diploma or GED required with basic medical terminology knowledge.
• 2 years related experience or 3 years of customer service concierge experience.
• Working knowledge of scheduling systems and patient billing/insurance processing.
• Proficiency in Word and Excel; familiarity with PC-based systems.

Responsibilities

• Coordinate all scheduled and unscheduled procedures, admissions, and appointments.
• Triage appointments based on diagnosis, preferences, and physician specialty.
• Communicate with patients and families, providing instructions and resources.
• Ensure accurate data entry, CPT coding, and case information.
• Serve as liaison to admitting and other department staff for reservations and updates.
• Perform intra- and inter-department scheduling as ordered by physicians.

Skills

Scheduling systems

Customer service

Word/Excel

Healthcare terminology

Patient communication

Team liaison

Education

High School Diploma/GED

Tools

Scheduling software

Billing/insurance software

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this position works 8:00am to 5:00pm. This role will be stationed at Landerbrook in Mayfield Heights, OH.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and processes as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling
• OR 3 years of customer service concierge experience
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).