Surgical Care Scheduler & Navigator

Kinomatic; Arroyo Grande (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare technology company is seeking a Care Coordinator in California. This role involves overseeing patient scheduling, ensuring that all necessary steps are completed prior to surgery, and managing the associated logistics for a seamless patient experience. The ideal candidate will have strong organizational skills, experience with scheduling in a healthcare environment, and the ability to effectively communicate with patients and internal teams. The position aims to enhance patient engagement and support growth through efficient processes.

Qualifications

• Relevant experience in healthcare scheduling or patient coordination may substitute for formal education.
• Experience with Salesforce, Asana, EHR systems is preferred.

Responsibilities

• Qualify and schedule D2C inbound leads with surgeon’s offices.
• Serve as a scheduling contact for patients to ensure timelines stay on track.
• Communicate with imaging centers to align appointments with surgical planning timelines.
• Maintain accurate patient records in Salesforce and other systems.
• Collaborate with teams to resolve scheduling issues.
• Assist patients with navigating scheduling logistics and payment processes.
• Identify scheduling bottlenecks and provide feedback to improve workflows.

Skills

Strong organizational and time management skills

Excellent communication skills

Experience maintaining accurate documentation

Ability to coordinate across multiple stakeholders

Strong problem-solving skills

High attention to detail

Ability to manage sensitive patient information

Comfort working in a fast-paced environment

Education

Associate’s or Bachelor’s degree in Healthcare Administration or related field

Tools

Salesforce

Job description

A healthcare technology company is seeking a Care Coordinator in California. This role involves overseeing patient scheduling, ensuring that all necessary steps are completed prior to surgery, and managing the associated logistics for a seamless patient experience. The ideal candidate will have strong organizational skills, experience with scheduling in a healthcare environment, and the ability to effectively communicate with patients and internal teams. The position aims to enhance patient engagement and support growth through efficient processes.