Surgical Care Navigator

Des Moines Eye Surgeons; West Des Moines (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Des Moines Eye Surgeons is seeking a detail-oriented Surgical Care Coordinator to serve as the primary liaison for patients undergoing surgery. You will manage scheduling with assistants and physicians, ensure records and consents are complete, and guide patients through pre- and post-operative steps with clear communication.

The role supports physicians and staff by handling nurse notes, eRx requests, prior authorizations, and other administrative tasks, while delivering compassionate,

Qualifications

• High school diploma or equivalent.
• Previous medical office experience preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication.
• Exceptional customer service skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with electronic medical records and Microsoft Office applications.
• HIPAA compliance.

Responsibilities

• Coordinate surgical scheduling with 1st assistants, physicians, surgery centers, hospitals, and patients.
• Maintain accurate physician surgery schedules and surgical calendar, assisting the 1st assistants.
• Serve as the primary contact for surgical patients from scheduling through surgery.
• Coordinate schedule changes and communicate updates to patients, physicians, staff, and surgery centers.
• Obtain and verify all required documentation, consents, testing, referrals, and medical clearances prior to surgery.
• Ensure medical records are complete and available for each surgical case.
• Work collaboratively with referring providers and outside offices to obtain necessary information.
• Document all patient interactions accurately within the electronic medical record.
• Walk patients through pre-operative and post-operative instructions.
• Review prescribed eye drop schedules and medication instructions.

Skills

Medical office experience

Organization

Time management

Verbal communication

Written communication

Customer service

HIPAA compliance

EMR

Microsoft Office

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

Des Moines Eye Surgeons is seeking a detail-oriented Surgical Care Coordinator to serve as the primary liaison for patients undergoing surgery. You will manage scheduling with assistants and physicians, ensure records and consents are complete, and guide patients through pre- and post-operative steps with clear communication.

The role supports physicians and staff by handling nurse notes, eRx requests, prior authorizations, and other administrative tasks, while delivering compassionate,