Surgical Care Coordinator & Pre-Op Specialist

Us Oncology Inc; Germantown (MD); On-site; USD 25,000 - 38,000; Full time

Job summary

Maryland Oncology Hematology is seeking an experienced scheduling professional to support internal surgery scheduling from physician orders. You will work closely with physicians and staff to reserve OR time, coordinate anesthesia, and manage pre-operative requirements and insurance pre-certifications.

The role requires strong coordination skills, attention to detail, and proficiency with EMR and Microsoft Office.

Qualifications

• High School diploma or equivalent.
• At least three years of experience in a clinical or procedural scheduling environment, including insurance authorization, verification, and scheduling.
• Knowledge of medical terminology.
• Excellent communication skills, written and verbal, with ability to multitask.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel).

Responsibilities

• Plan, implement, coordinate, evaluate, and promote continuity of care consistent with established standards and practices.
• Review patient medications and health history; may impact clearance from other care providers.
• Coordinate tasks associated with case scheduling, including completion of all required pre-procedure tasks based on type of case.
• Coordinate pre-operative appointments with/for the patient.
• Notify any needed representatives of the case (e.g., vendors, assistants, etc.).
• Confirm/verify if special products need to be ordered for the case.
• Coordinate, schedule, and authorize pre-operative clearance testing and any diagnostic imaging.
• Complete and send all required scheduling documentation to the facility (include authorization/pending authorization info).
• Complete and send History and Physical, procedure order, and any required documentation to provider for review/signature.
• Complete and send consent forms with patient and provider signatures.
• Manage alerts in EMR and/or Practice Management System for applicable procedures.
• Scan any procedure-related documents into EMR as applicable.
• Review with patient the name of procedure to be performed and any embedded protocols, notifications, and tasks.
• Discuss with patient all preparations, including any required preps.
• Confirm scheduled date with the patient, facility, and anesthesia team.
• Request and ensure appropriate authorizations are obtained for all scheduled procedures.
• Determine necessary authorization and pre-certification for insured patients using CPT and ICD-10 codes.
• Review, audit, and adhere to medical policy to ensure accurate authorization and prevent delays in reimbursement.
• Serve as a patient advocate and liaison between the patient, payor, office, and facility.
• Maintain knowledge of authorization requirements to prevent delays and denials.
• Ensure reports are captured in the chart.
• Schedule follow-up appointments and release facility blocks as needed.
• Administer and process financial and patient care commitments.
• Notify appropriate personnel of prepayment/collection requirements.
• Provide contact information for financial questions/concerns.
• Facilitate and schedule consultations, pre-testing, diagnostic tests or procedures, referrals, and future appointments.
• Facilitate communication between patient/family and interdisciplinary team.

Skills

High School diploma/equivalent

3+ years of scheduling experience

Medical terminology

Excellent communication skills

Microsoft Office proficiency

Education

High School diploma

Job description

Maryland Oncology Hematology is seeking an experienced scheduling professional to support internal surgery scheduling from physician orders. You will work closely with physicians and staff to reserve OR time, coordinate anesthesia, and manage pre-operative requirements and insurance pre-certifications.

The role requires strong coordination skills, attention to detail, and proficiency with EMR and Microsoft Office.