Orthopedic Clinic Care Coordinator II

Orthopedic One; Upper Arlington (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Orthopedic One in Ohio is seeking a Patient Care Coordinator II - Hip and Knee Physician to support surgical patients and clinic flow. Responsibilities include facilitating patient movement, education, triage calls, and scheduling.

The role also covers pre-op activities, insurance precertifications, and postoperative instruction delivery. The technician will handle wound care assistance, bracing/casting support, record retrieval, and collaboration with billing and clinical teams.

Qualifications

• Medical assisting or comparable education completed.
• Prior physician office experience preferred, orthopedic/surgical setting ideal.
• Current CPR certification required.

Responsibilities

• Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
• Provides patient education related to treatment.
• Answers, triages and returns phone calls.
• Communicates changes to clinic schedule as needed.
• Removes or applies wound dressing
• Assists in the application or teaching related to bracing/casting
• Removes sutures or staples after physician assessment of wound
• Prepares supplies and draw up injections for physician
• Electronically retrieves x-ray, MRI, or other records for physician
• Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Schedules pre-admission testing for patients by contacting PCP or hospital
• Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care
• Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
• Prepares x-rays and other patient information for doctor to take to surgery
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed
• Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
• Provides coverage for vacation/sick calls from other clinicians
• Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions
• Places prescription refill orders at direction of physician

Skills

Medical assisting

Patient care

Scheduling appointments

Telephone triage

CPR certification

Education

Medical assisting or comparable education

Job description

Orthopedic One in Ohio is seeking a Patient Care Coordinator II - Hip and Knee Physician to support surgical patients and clinic flow. Responsibilities include facilitating patient movement, education, triage calls, and scheduling.

The role also covers pre-op activities, insurance precertifications, and postoperative instruction delivery. The technician will handle wound care assistance, bracing/casting support, record retrieval, and collaboration with billing and clinical teams.