Surgical Applications Specialist

Fortifi Group; Kentucky; On-site; USD 80,000 - 100,000; Full time

Job summary

Fortifi Group seeks a Surgical Application Specialist to deliver hands-on support for the Exsurco surgical product lines, including training clinicians and assisting in on-site cases. You’ll document training, troubleshoot issues, and provide feedback to multiple departments.

The role requires strong sterile technique knowledge, 80% travel, and experience in OR settings with a customer-focused mindset. Bachelor’s degree preferred and surgical certification is a plus.

Qualifications

• Bachelor’s degree preferred, other surgical background with proper certification, a plus.
• Certification in a related medical/health field and at least two years in operating room/tissue processing.

Responsibilities

• Deliver support with all Surgical product lines as directed by Exsurco Sales team, manager, or business needs.
• Conduct product training sessions hands-on for hospital staff to ensure proper assembly, use, troubleshooting, and processing.
• Provide surgical training support to ensure proper use of products across departments.
• Conduct in-services for multiple hospital departments (Sterile Processing, OR staff, purchasing, etc.) and may require nights/weekends.
• On-site surgical case coverage in the OR as scheduled.
• Be reachable for troubleshooting via company phone.
• Provide feedback to Marketing, Service, Quality, Engineering, and Regulatory teams to ensure customer satisfaction.
• Utilize Service Department for field issues and maintain required reports and CRM updates.
• Coordinate travel and account coverage with manager.
• Report market input and changes to inform business.

Skills

Product knowledge

Office proficiency

Problem solving

Train others

Communication skills

Sterile techniques

Medical terminology

Travel 80%

Lifting 50 lbs

On-call

Reliable vehicle

Education

Bachelor's degree preferred

Surgical background + cert

Surgical certification

OR experience

Relationship building

Tools

CRM software

Job description

• Achieve the monthly, quarterly and annual sales target numbers for Amalgatome SD Ring Blades, parts, service, and Mesh|EX skin meshing systems, service, and carriers.
• Participate and lead both evaluations and current customer support as directed:
  • Execute on-site training for all appropriate clinician personnel (OR, SPD, etc)
  • Ensure all paperwork for training is documented and customer has all relevant training guides, set up sheets, and any other product related needs.
  • Support ongoing surgical cases at both new and current customers as directed
  • Generate ongoing blade sales by adding new users of device, facilitating more use of device at current facilities, ensure new customers are comfortable with product for ongoing blade sales.
• Support aftermarket sales by ensuring blade utilization through routine account visits and surgical case coverage.
• Grow core business through ongoing customer onsite visits as directed by sales needs, pivoting to handle complaints and troubleshooting, work with sales to ensure devices are serviced and working properly.

RESPONSIBILITIES:

The duties & responsibilities of the Surgical Application Specialist include, but are not necessarily limited to the following:

• Deliver support needed with all Surgical product lines as directed by Exsurco Sales team, manager, or business needs.
• Conduct product training sessions utilizing product demo, in person and hands-on, with appropriate personnel at facility (primarily the OR and SPD) to ensure proper assembly, disassembly, use, troubleshooting, complaint resolution, and processing.
• Provides surgical training support to ensure proper use of the products.
• Conducts in-services for multi-departments in hospital including but not limited to Sterile Processing, OR clinical staff, including surgeons and residents, OR business staff, clinical educators, BioMed, and purchasing as required. May be required to conduct in- services over multiple shifts, at nights and on weekends.
• Conducts product demos for clinical staff for new business.
• On-site surgical case coverage in the OR based on schedule of Exsurco surgical team.
• Be available for Facetime calls for troubleshooting by customer on company issued cell phone
• Contributes to team, sales, and organization mission by accomplishing related results as needed.
• Provides timely feedback to Marketing, Service, Quality, Engineering, Manufacturing and Regulatory departments, ensuring complete customer satisfaction with safety and service.
• Utilizes and calls upon the Service Department, as needed, for equipment or service problems encountered in the field.
• Maintains and submits required reports, including weekly itinerary in SHIFTS, call reports and updates in CRM, updates on evaluation and ongoing business utilization to demonstrate onsite support helps generate sales increase. Coordinate travel plans and account coverage with manager.
• Report all market input, issues/feedback and new market shifts to inform business on changing practices.
• Maintain compliance to the Exsurco Quality Management System and Code of Business Conduct.
• Maintains a quality personal and professional image through appearance, speech, and demeanor that never detracts from the stature and reputation of the company.
• Must be on time and available to navigate large hospital visits and approach strangers to ask directions and understand how to approach hospital staff with questions.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Answering calls and emails from Exsurco sales team and provides feedback on account visits and activities as requested.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree preferred, other surgical background with proper certification, a plus.
• Burn or wound care background preferred.
• Certification in a related medical/health field (such as Surgical Technician, EMT, Tissue Banking Specialist) and at least two years of direct experience in operating room, tissue banking or processing. (Minimum)
• Documented success in developing relationships, training and/or supervising technical staff and meeting goals.

KNOWLEDGE, SKILLS, ABILITIES, AND ADDITIONAL DUTIES:

• Ability to master a highly technical product line and assist less technical individuals understand the clinical and operational benefits
• Proficient in Microsoft Office suite of software.
• Proven problem solving, ability to assume responsibility and make decisions without direct supervision.
• Skilled in training others including creating an environment that promotes learning.
• Demonstrated ability to communicate, both verbal and written to both internal and external customers. And ability to train both a wide spectrum of cultural, educational, and experience level.
• Knowledge of and skilled in environment requiring sterile techniques, and instrument processing.
• Knowledge and understanding of medical terminology, surgical/operating room procedures, tissue recovery procedures (specifically skin recovery).
• Overnight travel (via car and air) required within assigned territory (80% of time) and to regional and national meetings as assigned. Some travel during evenings and weekends as needed.
• Ability to lift 50 pounds without assistance.
• Ability to work on-call (i.e. for greater than 8-hour workday, nights and weekends).
• Must have reliable automobile for work transportation.

PERSONAL CHARACTERISTICS:

Patient Centered: Desire to educate and assist clinicians to meet the needs of and provide improved patient outcomes.

Motivation: Driven, competitive, entrepreneurial, willing to work in a start-up atmosphere.

Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

Creativity/Innovation: Develop new and unique ways to improve function efficiency and performance.

Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance process effectiveness.

Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

Plan: Set goals, create and implement actions plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations to manager.

Exsurco Values: Aligns to and demonstrates Empowerment, Unity and Commitment.

Preferred

Bachelors or better in Nursing or related field.

Equal Opportunity Employer
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