Surgical Applications Specialist

Exsurco-Medica; Wakeman Township (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Exsurco-Medica seeks a Surgical Application Specialist to support its surgical product lines across OR and Sterile Processing departments. You will deliver hands-on product training, troubleshoot in-field issues, and support ongoing surgical cases while coordinating travel with the sales team.

The role requires clinical or surgical background, documentation of training, and strong communication skills. Occasional after-hours and weekend coverage may be necessary as part of patient care and

Qualifications

• Bachelor’s degree preferred; clinical or surgical certification is a plus.
• Burn or wound care background preferred.
• Certification in a related medical/health field with at least two years of OR, tissue processing, or surgical experience.

Responsibilities

• Deliver support across all Surgical product lines as directed by the Exsurco Sales team or management.
• Conduct hands-on product training sessions for OR/SPD staff to ensure proper assembly, disassembly, use, troubleshooting, and documentation.
• Provide surgical training support and in-services for hospital staff and departments as required, including surgeons, residents, and OR personnel.
• Perform on-site surgical case coverage and remote troubleshooting via company devices; coordinate travel and account coverage with the manager.
• Maintain reports, CRM updates, and feedback to Marketing, Service, Quality, Engineering, Manufacturing and Regulatory teams.

Skills

Surgical training

Problem solving

Communication

Sterile techniques

Microsoft Office

Education

Bachelor's Degree

Nursing or related field

Tools

Microsoft Office

Job description

• Achieve the monthly, quarterly and annual sales target numbers for Amalgatome SD Ring Blades, parts, service, and Mesh|EX skin meshing systems, service, and carriers.
• Participate and lead both evaluations and current customer support as directed:
  • Execute on-site training for all appropriate clinician personnel (OR, SPD, etc)
  • Ensure all paperwork for training is documented and customer has all relevant training guides, set up sheets, and any other product related needs.
  • Support ongoing surgical cases at both new and current customers as directed
  • Generate ongoing blade sales by adding new users of device, facilitating more use of device at current facilities, ensure new customers are comfortable with product for ongoing blade sales.
• Support aftermarket sales by ensuring blade utilization through routine account visits and surgical case coverage.
• Grow core business through ongoing customer onsite visits as directed by sales needs, pivoting to handle complaints and troubleshooting, work with sales to ensure devices are serviced and working properly.

RESPONSIBILITIES:

The duties & responsibilities of the Surgical Application Specialist include, but are not necessarily limited to the following:

• Deliver support needed with all Surgical product lines as directed by Exsurco Sales team, manager, or business needs.
• Conduct product training sessions utilizing product demo, in person and hands‑on, with appropriate personnel at facility (primarily the OR and SPD) to ensure proper assembly, disassembly, use, troubleshooting, complaint resolution, and processing.
• Provides surgical training support to ensure proper use of the products.
• Conducts in‑services for multi‑departments in hospital including but not limited to Sterile Processing, OR clinical staff, including surgeons and residents, OR business staff, clinical educators, BioMed, and purchasing as required. May be required to conduct in‑services over multiple shifts, at nights and on weekends.
• Conducts product demos for clinical staff for new business.
• On‑site surgical case coverage in the OR based on schedule of Exsurco surgical team.
• Be available for Facetime calls for troubleshooting by customer on company issued cell phone
• Contributes to team, sales, and organization mission by accomplishing related results as needed.
• Provides timely feedback to Marketing, Service, Quality, Engineering, Manufacturing and Regulatory departments, ensuring complete customer satisfaction with safety and service.
• Utilizes and calls upon the Service Department, as needed, for equipment or service problems encountered in the field.
• Maintains and submits required reports, including weekly itinerary in SHIFTS, call reports and updates in CRM, updates on evaluation and ongoing business utilization to demonstrate onsite support helps generate sales increase. Coordinate travel plans and account coverage with manager.
• Report all market input, issues/feedback and new market shifts to inform business on changing practices.
• Maintain compliance to the Exsurco Quality Management System and Code of Business Conduct.
• Maintains a quality personal and professional image through appearance, speech, and demeanor that never detracts from the stature and reputation of the company.
• Must be on time and available to navigate large hospital visits and approach strangers to ask directions and understand how to approach hospital staff with questions.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Answering calls and emails from Exsurco sales team and provides feedback on account visits and activities as requested.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree preferred, other surgical background with proper certification, a plus.
• Burn or wound care background preferred.
• Certification in a related medical/health field (such as Surgical Technician, EMT, Tissue Banking Specialist) and at least two years of direct experience in operating room, tissue banking or processing. (Minimum)
• Documented success in developing relationships, training and/or supervising technical staff and meeting goals.

KNOWLEDGE, SKILLS, ABILITIES, AND ADDITIONAL DUTIES:

• Ability to master a highly technical product line and assist less technical individuals understand the clinical and operational benefits
• Proficient in Microsoft Office suite of software.
• Proven problem solving, ability to assume responsibility and make decisions without direct supervision.
• Skilled in training others including creating an environment that promotes learning.
• Demonstrated ability to communicate, both verbal and written to both internal and external customers. And ability to train both a wide spectrum of cultural, educational, and experience level.
• Knowledge of and skilled in environment requiring sterile techniques, and instrument processing.
• Knowledge and understanding of medical terminology, surgical/operating room procedures, tissue recovery procedures (specifically skin recovery).
• Overnight travel (via car and air) required within assigned territory (80% of time) and to regional and national meetings as assigned. Some travel during evenings and weekends as needed.
• Ability to lift 50 pounds without assistance.
• Ability to work “on‑call” (i.e. for greater than 8-hour workday, nights and weekends).
• Must have reliable automobile for work transportation.

PERSONAL CHARACTERISTICS:

Patient Centered: Desire to educate and assist clinicians to meet the needs of and provide improved patient outcomes.

Motivation: Driven, competitive, entrepreneurial, willing to work in a start‑up atmosphere.

Behave Ethically: Understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.

Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

Creativity/Innovation: Develop new and unique ways to improve function efficiency and performance.

Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance process effectiveness.

Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

Plan: Set goals, create and implement actions plans, and evaluate the process and results.

Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations to manager.

Exsurco Values: Aligns to and demonstrates Empowerment, Unity and Commitment.

Qualifications

Education

Preferred

Bachelors or better in Nursing or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.