Surgery & Special Unit Coordinator - Day Shift

ccf; United States; On-site; USD 45,000 - 60,000; Full time

Job summary

Join Cleveland Clinic Health System's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. You will work alongside a passionate team, receive continuous support and build a rewarding career with one of the world’s most respected healthcare organizations.

At Cleveland Clinic, exceptional patient experiences begin with seamless coordination.

Qualifications

• High School Diploma or GED required.
• 2 years related experience in medical terminology, patient registration, patient billing, insurance processing or appointment/scheduling.
• Or 3 years of customer service concierge experience.

Responsibilities

• Ensure accuracy of system-wide master patient index through validation of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients and physicians.
• Perform scheduling intra- and inter-departmentally per physician orders.
• Receive orders and schedule according to protocol.
• Ensure accuracy of CPT coding and case information.
• Serve as liaison with admitting office regarding reservations and admissions.
• Act as a resource to department personnel on daily activity.
• Communicate with patients and families to provide detailed instructions and available resources.

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

Job description

Join Cleveland Clinic Health System's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. You will work alongside a passionate team, receive continuous support and build a rewarding career with one of the world’s most respected healthcare organizations.

At Cleveland Clinic, exceptional patient experiences begin with seamless coordination.