Coordinator Surgery Special Unit

RiseMe; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

Cleveland Clinic Health System is seeking a dedicated Surgery Special Unit Coordinator to manage all procedures, admissions and appointments, ensuring unit organization and top patient care. You will validate patient demographics, coordinate services, and act as a key liaison with the admitting office.

Based at Cleveland Clinic Main Campus in Mayfield Heights, OH, this role requires accurate data handling, strong communication, and the ability to support caregivers and families in a fast-paced

Qualifications

• High School Diploma or GED required.
• 2 years of related experience in medical terminology, patient registration, billing, insurance processing or scheduling.
• Alternatively, 3 years of customer service concierge experience.
• Familiarity with appointment/scheduling systems and office workflows.

Responsibilities

• Validate patient demographics and physician information.
• Coordinate appointments and triage based on diagnosis and preferences.
• Process physician orders and ensure CPT coding accuracy.
• Serve as liaison with admitting office and department staff.
• Provide patient and family instructions and coordinate services.
• Maintain data accuracy across scheduling and patient records.

Skills

Medical terminology

Patient data validation

Appointment scheduling

CPT coding basics

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

EHR systems

Job description

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Role summary

The Coordinator Surgery Special Unit at Cleveland Clinic Main Campus, Plastic Surgery-Integrated Surgical Institute, is responsible for managing all scheduled and unscheduled procedures, admissions, and appointments. This role is crucial for maintaining unit organization and ensuring caregivers can provide exceptional patient care. Key duties include validating patient demographic and physician information, identifying patients needing financial counseling, triaging appointments, coordinating services, processing physician orders, ensuring data accuracy including CPT coding, and serving as a liaison with the admitting office. The coordinator also acts as a resource for department personnel and communicates with patients and families.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Coordinator Surgery Special Unit

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Coordinator Surgery Special Unit

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Plastic Surgery-Integrated Surgical Institute

Job Code

B16014

Shift

Days

Schedule

8:00am-5:00am

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you willbe responsible forall scheduled and unscheduled procedures,admissionsand/or appointments. This role is essential tomaintainingthe organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic.

A caregiver in this positionworks8:00am to 5:00pm. This role will be stationed at Landerbrook in Mayfield Heights, OH.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
• Validate patient physician information and ensure accurate collection.
• Identify patients in need of financial counseling to ensure appropriate payment of services.
• Triage appointments, based on diagnosis, patient preferences, and physician specialty.
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
• Perform scheduling both intra- and inter-departmentally as requested by physician orders.
• Receive orders and process as indicated by provider and schedules according to protocol.
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insuranceprocessingor appointment/scheduling
• OR 3 years of customer service concierge experience
• Working knowledge of computerized appointment/or scheduling systems, patient billing, insuranceprocessingor other related office functions to coordinate patient access
• Knowledge of Microsoft Word and Excel applications
• Proficiencyin use of personal computer (PC) and general knowledge of PC based systems and software

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

Physical Requirements:

• Requires frequent standing, walking and sitting for extended periods of time.
• Lifting and carrying up to 25 lbs.
• Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.
• Normal or corrected vision.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.