On-Site Patient Access Specialist II — Insurance & Check-In

University of Miami; Miami (FL); On-site; USD 40,000 - 54,000; Full time

Job summary

The Bascom Palmer Eye Institute at the University of Miami in Miami, FL seeks a Patient Access Representative 2 to register patients for clinical services, verify insurance, and explain documents at check-in. This on-site role emphasizes accuracy, courtesy, and efficient processing in a fast-paced healthcare setting.

You will coordinate with scheduling, manage payments, and input demographic and financial data across multiple systems, ensuring HIPAA compliance and a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant experience.
• Ability to verify insurance and accurately enter demographic information.

Responsibilities

• Registers patients for clinical services and collects payments.
• Verifies insurance eligibility and communicates coverage details to patients.
• Maintains accurate records of demographic, financial, and clinical information.
• Coordinates with scheduling to manage patient flow and add-on appointments.
• Handles high volume calls, triages inquiries, and documents messages.
• Performs end-of-day cash handling and reconciliation.

Skills

Customer service

Communication

HIPAA compliance

Cash handling

Education

High school diploma or equivalent

Job description

The Bascom Palmer Eye Institute at the University of Miami in Miami, FL seeks a Patient Access Representative 2 to register patients for clinical services, verify insurance, and explain documents at check-in. This on-site role emphasizes accuracy, courtesy, and efficient processing in a fast-paced healthcare setting.

You will coordinate with scheduling, manage payments, and input demographic and financial data across multiple systems, ensuring HIPAA compliance and a positive patient experience.