Clinical Operations Coordinator - Patient Care & Admin

University of Miami; Miami (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The University of Miami is seeking a Clinical Business Operations Representative 3 at Bascom Palmer Eye Institute in Miami, FL. The role handles administrative and receptionist duties to ensure efficient daily clinic operations and patient care flow.

Responsibilities include processing patient information, triaging calls, greeting visitors, and maintaining confidentiality while supporting physicians and staff. This is a full-time, on-site position with a focus on reliable, courteous service.

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of relevant experience.
• Strong data-entry accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work evenings, nights, and weekends as needed.
• Ability to work independently or in a team and maintain confidentiality.

Responsibilities

• Assist with pre and post patient care expectations.
• Obtain and review patient demographics, insurance, and referral numbers.
• Review clinical records for completeness and authorization.
• Answer phones, triage calls, direct inquiries, and document messages.
• Greet visitors, answer inquiries, and direct to appropriate staff.
• Collaborate with colleagues to improve workflow and patient flow.
• Provide coverage for duties as needed and adhere to policies.

Skills

Data entry

Effective communication

Data analysis

Data organization

Flexibility

Confidentiality

Education

High school diploma or equivalent

Job description

The University of Miami is seeking a Clinical Business Operations Representative 3 at Bascom Palmer Eye Institute in Miami, FL. The role handles administrative and receptionist duties to ensure efficient daily clinic operations and patient care flow.

Responsibilities include processing patient information, triaging calls, greeting visitors, and maintaining confidentiality while supporting physicians and staff. This is a full-time, on-site position with a focus on reliable, courteous service.