Surgery Services Representative 2 Full Time Bascom Palmer Eye Institute Naples, FL

University of Miami; Naples (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Tuition remission

Job summary

University of Miami, Bascom Palmer Eye Institute, Naples, FL, seeks a full-time Surgery Services Representative 2 to oversee scheduling, billing coordination, and credentialing in a high-volume ophthalmology setting.

The role requires at least 3 years of relevant experience, strong communication, and the ability to manage confidential information within a busy clinic environment. Excellent organizational skills and a collaborative approach are essential.

Qualifications

• High School diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Strong communication and attention to detail; ability to handle confidential information and work independently or in a team.

Responsibilities

• Acquire operating room schedules and reconcile surgical and anesthesia records.
• Verify insurance information and obtain missing details as needed.
• Collaborate with billing staff and physicians to ensure complete medical records.
• Maintain organized records of charges by service date.
• Respond to and resolve complex patient grievances.

Skills

Communication

Attention to detail

Confidentiality

Teamwork

MS Office

Multitasking

Adaptability

Flexibility

Task switching

Prioritization

Deadline driven

Call volume mgmt

Education

High School diploma or equivalent

Job description

University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Surgery Services Representative 2 in Naples, Florida. The Surgery Services Representative 2 oversees and serves as source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the incumbent supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines.

Core Job Functions

• Acquires operating room schedules and reconciles surgical and anesthesia records.
• Verifies insurance information and takes appropriate steps to obtain missing information.
• Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.
• Maintains an organized record of charges by batching patient records by date of service.
• Responds to and resolves complex costumer grievances.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Education: High School diploma or equivalent
• Experience: Minimum 3 years of relevant experience
• Knowledge, Skills and Attitudes:
  • Ability to communicate effectively in both oral and written form.
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to process and handle confidential information with discretion.
  • Ability to work independently and/or in a collaborative environment.
  • Proficiency in computer software (i.e. Microsoft Office).
  • Multitasker.
  • Works well under unstructured work environments/processes.
  • Flexible with shifts on day-to-day tasks and responsibilities.
  • Able to switch rapidly between different tasks effectively.
  • Adaptable to new responsibilities.
  • Handles distractions well.
  • Meets multiple daily deadlines.
  • Skilled in prioritizing and organizing tasks.
  • Manage large call volume daily 30+ calls.

Department Specific Functions

• Establishes and maintains a close collaborative working relationship and open communication with providers, support clinical team, and patients.
• Coordinates and schedules all pre-operative and post-operative visits, and surgical procedures promptly in the system in accordance with complex specialty provider instructions.
• Validates patient identification by obtaining pertinent documents and verifying identity by using two main identifiers, and scanning documents into system.
• Creates a patient identification band for each patient in accordance with patient safety and risk management protocols and validates information when placing the band.
• Interviews patients and verifies demographic and financial registration data in electronic system and makes appropriate changes as necessary including insurance coverage information.
• Conducts critical communication with patients and legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient or legal guardian prior to services being rendered.
• Ensures all required documents, consents, implants, or tissues are available prior to procedure.
• Verifies insurance information, obtains benefits, and determines financial classification.
• Reviews and identifies discrepancies in auto generated estimates and creates accurate detailed hospital and professional estimates as needed.
• Explains insurance benefits/coverages, global/flat fee options, and collects co-payments, deductibles, co-insurance, and non-covered amounts for both hospital & professional fees prior to surgery.
• Promptly works all bypass warnings, registration work queues, and Medicare Secondary Payer Questionnaire, if applicable.
• Confirms that Consent for Surgery has been signed by patient and provider and procedure listed is validated against surgery schedule, follows up if necessary.
• Reviews and follows up with appropriate departments to ensure that all pre‑op results are available prior to the procedure.
• Orders, creates purchase orders, and keeps track of implants or tissues needed from external vendors, as needed.
• Arranges for bed assignment or transfer, if applicable.
• Works with healthcare team to resolve unique situations and troubleshoot issues.
• Meets established individual and departmental key performance indicator goals: Co‑pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
• Responds to and resolves complex scheduling and billing inquiries, and patient grievances.
• Cancels and reschedules all visits and surgeries as needed due to Provider Call Outs, or weather conditions.
• Cross trained and able to float and cover other surgery specialties.
• Serves as subject matter expert for the surgery specialty.

The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth‑University of Miami Health System, South Florida's only university-based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.