Surgery Scheduling Coordinator: Streamline Patient Timelines

Mt. Washington Pediatric Hospital; Pine Valley Estates (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

EmergeOrtho is seeking a Surgery Scheduler to coordinate patient surgeries, pre- and post-operative appointments, and documentation. You will collect accurate patient information to schedule procedures based on priority and verify insurance eligibility prior to surgery.

The role emphasizes effective communication with patients and care teams, accurate documentation, and adherence to ASRA guidelines for medication recommendations. Opportunities to support multiple locations are available.

Qualifications

• High school diploma or equivalent.
• Clinical certification preferred.
• Minimum two years of patient service experience in a healthcare setting.
• Basic knowledge of medical terminology and anatomy.
• Knowledge of lab/diagnostic tests and associated paperwork.
• Working knowledge of managed care basics, and experience working with a managed care and Medicare population.
• Comfortable using email, interacting with Internet applications and other computer programs- including Microsoft Office
• Knowledge of practice management and word processing software
• Ability to act with integrity, professionalism, and confidentiality
• Excellent communication skills in person, in written correspondence, and over the phone

Responsibilities

• Ensures timely communication with patients regarding the plan of care and scheduling of services.
• Obtain accurate patient information for procedure documentation.
• Work in partnership with the patient’s primary care physician or specialist to obtain medication recommendations in compliance with ASRA guidelines.
• Present patients with detailed instructions, outlined in the clinical protocol related to surgery.
• Maintain an open line of professional communication with the physician care team regarding patient needs.
• Ensures documentation in the medical record accurately reflects patient communication and plan of care.
• Obtain prior authorization for services.

Skills

Patient service

Communication skills

HIPAA compliance

Interpersonal skills

Medical terminology

Education

High school diploma or equivalent

Clinical certification preferred

Tools

Practice management software

Word processing software

Microsoft Office

Job description

EmergeOrtho is seeking a Surgery Scheduler to coordinate patient surgeries, pre- and post-operative appointments, and documentation. You will collect accurate patient information to schedule procedures based on priority and verify insurance eligibility prior to surgery.

The role emphasizes effective communication with patients and care teams, accurate documentation, and adherence to ASRA guidelines for medication recommendations. Opportunities to support multiple locations are available.