Surgery Scheduling Coordinator

Baptist Health Care Corporation; Gulf Breeze (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health Care in Pensacola, FL seeks a Surgery Scheduling Coordinator to manage patient scheduling for surgical services across the system. You will work closely with surgeons’ offices, anesthesia, and service departments to optimize OR utilization and ensure accuracy.

The role requires strong knowledge of scheduling, registration, and insurance processes, plus excellent communication and teamwork. This full-time position offers a stable environment within a not-for-profit health system.

Qualifications

• Knowledge of Medical Terminology.
• Written and verbal communication skills.
• Knowledge of Coding.
• Specific applications to use PC applications to achieve work goal.
• Office applications: email, fax module, scan PDF.
• Ability to work in a fast paced work environment.
• Meeting deadlines, organized, time management, conforms to standards.
• Phone customer service.
• Knowledge of scheduling process.
• Knowledge of registration process.
• Work well with other departments to achieve goal.
• Interpreting insurance coverage and reimbursement.
• Coordination patient needs with various service levels.
• Works well within a team structure.

Responsibilities

• Schedule in all modalities within the surgery scheduling systems.
• Monitor schedules and identify compression opportunities daily.
• Proactively fill open times with surgeons’ offices and reorganize as needed.
• Maintain goals of scheduling accuracy and registration efficiency.
• Coordinate with anesthesia services and other departments for complex services.
• Enter accurate demographic and reimbursement information into the systems.
• Comply with regulatory requirements related to scheduling software.

Skills

Medical terminology

Communication skills

Coding knowledge

PC applications

Office software

Time management

Phone customer service

Scheduling process

Registration process

Teamwork

Education

High School Diploma or Equivalent

Job description

The Surgery Scheduling Coordinator is responsible for scheduling patients for surgical services procedures within the Baptist Health Care system. This position adheres to and ensures all of Baptist's surgical guidelines are followed when scheduling surgery cases. This position is responsible for providing excellent customer service to patients, physicians' office staff, physicians and ancillary service departments. This position coordinates with the insurance verification and precertification team and other related patient access teams.

Responsibilities

• Responsible for scheduling in all modalities within the surgery scheduling systems.
• Responsible for monitoring schedules for BHC Procedural Areas within the Surgery Scheduling system and identifying compression opportunities to OR Scheduling Coordinator or ORMIS Team Lead on a daily basis. Proficient in scheduling outpatient diagnostic services in coordination with the surgical case.
• Proactively works with surgeons’ offices to fill any open times in the surgery schedule, reorganizing the schedule to accommodate office or department needs when possible.
• Maintains Baptist Health Care goals of scheduling, registration accuracy, pre-registration, and other healthcare industry standards or trends in which metrics of success are based.
• Coordinates between scheduling team, anesthesia services, related departmental personnel and device vendors for scheduling of specific complex services (Open Hearts, Total Joints, L&D).
• Obtains accurate demographic and reimbursement related information and enters it into the applicable computer system.
• Understands all regulatory agency requirements (i.e. Joint Commission, HIPPA, EMTALA, OIG, and CMS, etc.) as it relates to software under Corporate Scheduling management.

Qualifications

• High School Diploma or Equivalent Required
• 6 months Relevant healthcare revenue cycle experience (scheduling, patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, or coding) Required
• 6 months Healthcare customer service experience or scheduling Preferred

Required Skills, Knowledge and Abilities

• Knowledge of Medical Terminology.
• Written and verbal communication skills.
• Knowledge of Coding.
• Specific applications to use PC applications to achieve work goal.
• Office applications: email, fax module, scan PDF.
• Ability to work in a fast paced work environment.
• Meeting deadlines, organized, time management, conforms to standards.
• Phone customer service.
• Knowledge of scheduling process.
• Knowledge of registration process.
• Work well with other departments to achieve goal.
• Interpreting insurance coverage and reimbursement.
• Coordination patient needs with various service levels.
• Works well within a team structure.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info

• Job Identification 10721
• Job Category Clerical
• Posting Date 08/19/2026, 06:05 PM
• Locations 123 Baptist Way, Pensacola, FL, 32503, US
• Job Schedule Full time
• Job Shift Day
• FTE 1.0 FT
• Work Hours Mon-Fri 830a-5p