Patient Coordinator - Ear, Nose, and Throat

Baptist Health Care Corporation

Pensacola (FL)

On-site

USD 36,000 - 56,000

Full time

5 hours ago

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Job summary

Baptist Health Care Corporation in Pensacola, FL is seeking a Patient Coordinator for the ENT specialty. You will submit and maintain regulatory and medical documentation, assign correct medical codes, and assist in chart audits.

The role involves front-office duties, coordinating care with physicians, and supporting patient flow in a busy ENT clinic. Responsibilities include performing clinical tests as ordered, maintaining OSHA standards, and educating patients about treatment options.

Qualifications

Clinical orthopedic skills and coding knowledge required.
Familiarity with CPT, ICD-9/10 and HCPCS codes.
Proficiency with data management programs and medical records systems.
Strong organizational skills and attention to detail.
Excellent verbal and written communication abilities.

Responsibilities

Prepare patients and manage clinical flow, rooms, and supplies.
Perform and track tests, assist providers and nurses, and handle front office duties.
Coordinate communication among team members and physicians to ensure appropriate care.
Support health education and referrals based on patient needs.
Maintain a clean, safe clinical environment and proper instrument sterilization.

Skills

Orthopedic skills

Medical coding knowledge

CPT ICD-10 knowledge

Data management systems

Organizational skills

Communication skills

Education

High School Diploma or Equivalent

Emergency Medical Technician

Paramedic

Practical Nursing

Associate Degree Physical Therapist Assistant

Bachelor's Degree Athletic Training

Master's Degree Athletic Training

Surgical Technology training

Medical Assisting

Bachelor's Degree Health Care Management

Clinical experience 5 years

Job description

Patient Coordinator - Ear, Nose, and Throat

Pensacola, FL, United States

Job Description

The Patient Coordinator is responsible for submitting and maintaining regulatory documentation and medical documentation for the physician's office using the practice management software for the electronic medical record. This position works closely with the physicians in the department to ensure a correct and appropriate medical code is assigned to every procedure performed, in a timely manner. This position assists with internal coding and chart audits. This position assists in resolving issues that occur within the clinical office setting and ensure an efficient patient flow. This position provides exceptional medical care that meets each patient of the physicians practice physical, mental, and emotional needs. The position is credentialed in the operating rooms to assist the provider if there is a need. The Patient Coordinator provides care and education for the patient based on their illness, symptoms, and courses of treatment.

Responsibilities

Prepares patient for provider; maintains supplies, rooms, medications; performs and tracks tests and results; assists providers and nurses; performs chart documentation, review, and maintenance; performs front office duties when required and completes miscellaneous duties as assigned. Maintains patient flow in the clinical areas.
Responds to patient needs quickly and efficiently while adhering to Company, physician, and/or health facility procedures and policies.
Respond to provider and staff needs quickly and efficiently while adhering to Company and/or health facility procedures and policies.
Coordinates communication between team members and attending physicians or clinical associates to ensure the appropriateness of care and outcome planning. Ensure compliance with third party requirements through review of documentation and care coordination activities.
Provides quality health care services, maximize productivity, and optimize customer service.
Performs clinical duties to include the following: Performs Drug Screens, Audiograms, Pulmonary Function Tests, Respirator Fit Tests, office based medical testing to include urinalysis, strep screens, flu screens, etc., as ordered by the providers. Correctly completes appropriate forms, requests and requisitions according to standard protocol and as per corporate client profiles.
Cleans, packages, and sterilizes instruments and procedure supplies per OSHA standards. Cleans exam rooms and equipment as per OSHA standards.
Provides coordination for health education and referrals to meet the immediate health care needs of patients.
Operates office medical equipment properly.
Maintains a healthy and safe environment for clinic associates and patients.
Ensures that providers and staff follow all company policies, procedures and standards to keep providers and staff in compliance with external regulatory authorities and ensure that clinical associate documentation meets internal standards.
Schedules various diagnostic and in-office surgical procedures using departmental information system.

Qualifications

High School Diploma or Equivalent Required and
Technical Diploma/Certificate Emergency Medical Technician Required or
Technical Diploma/Certificate Paramedic Required or
Technical Diploma/Certificate Practical Nursing Required or
Associates Degree Physical Therapist Assistant Required or
Bachelor's Degree Athletic Training Required or
Master's Degree Athletic Training Required or
Technical Diploma/Certificate Surgical Technology, Military trained corpsmen, Hospital on the job training program Required or
Technical Diploma/Certificate Medical Assisting, Military trained corpsmen Preferred
Bachelor's Degree Health Care Management Preferred
5 years Clinical related experience Required

Licenses and Certifications

Occupational Therapist Licensed State of Florida Upon Hire Required or
Emergency Medical Technician Licensed State of Florida Upon Hire Required or
Paramedic Licensed State of Florida Upon Hire Required or
Registered Medical Assistant (ARMA) Upon Hire Required or
Certified Medical Assistant (CMA_AAMA) Upon Hire Required or
Medical Assistant (NCMA_NCCT) Upon Hire Required or
Clinical Medical Assistant (CLMA_NHA) Upon Hire Required or
Registered Medical Assistant (RMAS) Upon Hire Required or
Physical Therapist Assistant Licensed State of Florida Upon Hire Required or
Medical Assistant (RMA_AMT) Upon Hire Required and
Medical Assistant Membership (AMT) Upon Hire Required or
Athletic Trainer Licensed State of Florida with BOC Upon Hire Required and
Certified Athletic Trainer (AT_BOC) Upon Hire Required or
Assessment-Based Recognition in Order Entry (ABR-OE) American Association of Medical Assistants Upon Hire Required or
Licensed Practical Nurse State of Florida or eligible compact state Upon Hire Required
BLS for Healthcare Providers (BLS) Upon Hire Required

Required Skills, Knowledge and Abilities

Clinical orthopedic skills (e.g., casting, splinting). Knowledge and understanding of medical coding guidelines.
Knowledge of CPT, ICD-9, ICD-10 and HCPCS codes.
Knowledge of computer-based data management programs and information systems, as well as medical records and point-of-interview technology. Knowledge of health plans, managed care plans.
Excellent organizational skills.
Superior oral and written communications skills.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse

Job Info