Surgery Scheduling Clerk

Kaiser Permanente; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Kaiser Permanente in California is seeking a detail-focused Scheduler for pre-operative services. Under supervision, you will schedule patients for tests and appointments, distribute exam forms to departments, and handle telephone coverage and reception for designated areas.

You will also manage surgery schedules and correspondence with patients regarding procedures and policies. The role involves typing, filing, and processing lab reports, with shifts typically 8 hours, including potential

Qualifications

• Six months of medical office experience with medical terminology knowledge.
• Strong verbal and written communication skills.
• Typing speed around 35 wpm.

Responsibilities

• Schedule patients for pre-operative appointments and tests.
• Coordinate prescribed preoperative diagnostics within required timeframes.
• Provide telephone and in-person reception for designated areas.
• Distribute daily surgery schedules to staff per distribution list.
• Prepare, distribute, and maintain pre-operative forms and lab reports.
• Update and communicate scheduling changes and cancellations.

Skills

Medical terminology

Phone handling

Communication

Job description

Job Summary:

Under direct supervision, schedules patients for pre-operative tests & appointments; distributes prescribed pre-operative exam forms to appropriate departments; provides telephone coverage & reception for designated areas; distributes surgery schedule per established distribution list; types & mails letters to pre-operative patients regarding surgical procedures/policies.

Essential Responsibilities:

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Upholds KPs Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
• Schedules & reschedules patients for all pre-operative appointments which are predetermined by the date & nature of surgery
• Contacts patients to coordinate all prescribed appointments & preoperative diagnostic tests within appropriate timeframe
• Types & mails instructional letters to pre-operative patients regarding surgical procedures & policies
• Prepares, distributes, collects & maintains all pre-operative lab, w-ray, EKG reports & other forms
• Receives & records surgery cancellations & scheduling changes
• Distributes daily surgery schedules to various personnel per established distribution list
• Provides telephone & in-person reception to designated area(s) by responding to patients & physicians questions, answering & screening telephone calls, receiving & relaying messages
• Performs other duties as required, such as typing, filing ordering supplies, accessing general patient information from computer systems, compiling statistics, duplicating copies, etc
• Informs various department personnel of cancellations & scheduling changes
• Equipment Utilized: Duplicating Equipment, Telefaxing Equipment, Multi-Line Phone Automated Appointment & Record Information Systems (i.e., CARE, CRIS), Typewriter, PC
• Assume other activities & responsibilities from time to time as directed

Basic Qualifications:

Experience

- Six (6) months of medical office experience to include knowledge of medical terminology & multi-line phones

- Good oral & written communication skills

- Typing at 35 wpm

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements

• N/A

Notes:

• 8hrs, day shifts
• GSC, SAM, OTM, and future GI locations.
• May include evenings/weekends.
• Hours, Days, Locations may vary